# Systems Engineering Engineer (TS/SCI Clearance)

**Company**: Salesforce
**Location**: Herndon, Virginia
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Category**: Engineering
**Industry**: Technology

**Apply**: https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/Virginia---Herndon/Systems-Engineering-Engineer--TS-SCI-Clearance-_JR355439?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_ab919a29-069

## Description

We are seeking a Systems Engineering Engineer (TS/SCI Clearance) to join our Government Cloud customer engineering team within Engineering and Operations.

As a Platform Technical Support Engineer, you will own Mission Critical Support cases across all severities, partnering closely with Worldwide Support, R&D, and Support Operations.

Responsibilities:

- Manage assigned support cases end-to-end, establishing yourself as a trusted Salesforce platform and application expert.

- Troubleshoot technical issues spanning web tiers, databases, integrations, and Salesforce-specific technologies.

- Partner across Worldwide Support, R&D, and Support Operations to resolve complex, high-severity cases.

- Provide support coverage on a shift basis to meet global customer needs.

Requirements:

- 3+ years of experience in a technical support or services role.

- Comfortable interacting with all levels of customer and company management, and can multi-task effectively under pressure.

- Understand internet technologies (firewalls, web servers, proxy servers) and have familiarity with relational databases, SQL, object-oriented design, XML, and SOAP web services.

- Hold an active TS/SCI with Polygraph clearance.

Nice to Have:

- Front-end (JavaScript, HTML, CSS, cross-browser development) and back-end (Java, .NET, SQL) development experience.

- Experience working in large-scale, multi-tenant production environments.

- API programming, software development, or Apex/Visualforce experience.

- Salesforce CRM domain knowledge, a relevant Salesforce certification, or prior SaaS support experience.

Benefits:

- Unleash Your Potential: When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best.

## Skills

### Required
- SQL
- XML
- SOAP web services
- relational databases
- object-oriented design

### Nice to have
- JavaScript
- HTML
- CSS
- Java
- .NET
- API programming
- Apex/Visualforce
- Salesforce CRM

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Source: [Apply at salesforce.wd12.myworkdayjobs.com](https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/Virginia---Herndon/Systems-Engineering-Engineer--TS-SCI-Clearance-_JR355439?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)