# Technical Account Director (TAD)

**Company**: Adobe
**Location**: New York
**Experience**: senior
**Job type**: full-time
**Salary**: $141,300 - $254,200 annually
**Category**: Sales
**Industry**: Technology

**Apply**: https://adobe.wd5.myworkdayjobs.com/en-US/external_experienced/job/New-York/Technical-Account-Director_R171931?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_ab8e4c9f-897

## Description

The Technical Account Director (TAD) at Adobe offers an opportunity to be at the forefront of customer success and technical strategy. You will play a pivotal role in enabling Adobe's largest customers to increase their investment in Adobe's Digital Experience Solutions.

**Responsibilities:**

- Lead Ultimate Success engagements as the technical executive point of contact throughout the solution usage lifecycle.

- Provide strategic mentorship and support the technical strategy with Adobe Solutions to drive value.

- Assess and mitigate strategic customer technical risks and opportunities.

- Ensure clear communication with customers and maintain governance with internal/external executive teams.

- Drive alignment and reporting on engagement status and outcomes.

- Advocate for the customer across internal Adobe teams, optimizing investment and accelerating task execution and issue resolution.

- Drive achievement of key business objectives, innovation, and process improvement back into the Adobe ecosystem.

- Coordinate with all technical partners to influence delivery achievements across multi-solution engagements.

- Collaborate with Adobe's internal teams/third-party partners to support customer success.

- Lead a matrixed services team involving multiple project teams.

- Develop effective relationships with customer partners and drive strategic technical recommendations within customers' environments.

- Lead architectural and design discussions to ensure optimized solutions.

**Requirements:**

- Bachelor's Degree in related subject area of the technical industry. Equivalent experience will be considered.

- 10-15 years proven experience in a senior consultative, customer support, customer success or a related role in marketing technology.

- Strong customer facing skills, executive presence and presentation skills. Ability to collaborate multiple teams throughout Adobe and client side VPs/CMOs/CXOs.

- Proven track record leading customer facing meetings, workshops, and reviews.

- Strong conflict-resolution skills to drive closure to customer concerns and open technical issues. Maintain strong ability to prioritize work against client goals.

- Validated interpersonal, prioritization skills and an ability to work independently in a highly matrixed environment.

- Drive resolution across a broad set of issues with including technical, architecture, business process, and partnerships.

- Ability to think strategically about business, product, and technical challenges to help customers realize the software investment, efficiencies, advantages, and innovations.

- Experience and familiarity with Adobe digital experience products (AEM/Workfront/GenStudio etc.).

- Up to 25% travel required.

**Benefits:** Adobe offers comprehensive benefits programs, including:

- Competitive salary

- Short-term incentives in the form of the Annual Incentive Plan (AIP)

- Long-term incentives in the form of a new hire equity award

- Opportunities for professional growth and development

## Skills

### Required
- Adobe digital experience products
- customer success
- technical strategy
- conflict resolution
- interpersonal skills
- prioritization

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Source: [Apply at adobe.wd5.myworkdayjobs.com](https://adobe.wd5.myworkdayjobs.com/en-US/external_experienced/job/New-York/Technical-Account-Director_R171931?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)