# Help Desk Supervisor - TS/SCI w/Poly

**Company**: GDIT
**Location**: San Antonio, TX
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Salary**: $106,250 - $143,750
**Category**: IT
**Industry**: Technology

**Apply**: https://gdit.wd5.myworkdayjobs.com/en-US/External_Career_Site/job/USA-TX-San-Antonio/Help-Desk-Supervisor---TS-SCI-w-Poly_RQ229764-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_ab7fcdd9-7b4

## Description

We are seeking a Help Desk Supervisor to oversee a team of technicians and provide technical support in a 24/7 environment.

The successful candidate will have:

- 5+ years of related experience

- Strong technical knowledge and leadership skills

- Experience with Windows environment administration, Active Directory, Microsoft Office Suite, and identity/access management

- Knowledge of virtualization, cloud services, networking, and Active Directory/Group Policies

- Understanding of Security Best Practices

- Exposure to Ticketing systems (Service Now & Jira)

- Familiarity with data analysis concepts

Key responsibilities include:

- Providing accountability for technicians and team lead reports

- Disseminating knowledge to maintain team awareness, skillset, accesses, and customer service

- Monitoring incoming volume/tickets to identify trends/common issues and/or quality issues

- Serving as a technical point of contact and performing in-depth technical troubleshooting

- Maintaining staffing/coverage through schedule management, shift assignments, interviews, onboarding, training, goal setting, performance reviews, timekeeping, and offboarding

- Providing mentorship, career development advice, skills development and training, and overall guidance to team members

We offer a comprehensive benefits package, including medical, dental, and vision plans, a 401(k) plan with company match, and paid time off.

The likely salary range for this position is $106,250 - $143,750.

## Skills

### Required
- Windows environment administration
- Active Directory
- Microsoft Office Suite
- identity/access management
- virtualization
- cloud services
- networking
- Security Best Practices
- Ticketing systems (Service Now & Jira)
- data analysis

### Nice to have
- data and analytics
- ITIL practices
- ServiceNow
- Remedy
- Jira
- Zendesk
- Data Science/Data Analytics

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Source: [Apply at gdit.wd5.myworkdayjobs.com](https://gdit.wd5.myworkdayjobs.com/en-US/External_Career_Site/job/USA-TX-San-Antonio/Help-Desk-Supervisor---TS-SCI-w-Poly_RQ229764-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)