# Restaurant Launch Assistant - Dutch Speaking

**Company**: Deliveroo
**Location**: Manchester
**Salary**: £27,700 base + up to £6,000 annual bonus
**Category**: Customer Service
**Industry**: Hospitality

**Apply**: https://job-boards.greenhouse.io/deliveroo/jobs/8202572?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_ab7c17be-e33

## Description

We're looking for a Restaurant Launch Assistant to join our European SMB hub in Manchester. As the face of Deliveroo for our newest partners in the Belgium and Netherlands markets, you will ensure every restaurant has a seamless transition onto our platform.

### What You'll Be Doing

You’ll be joining the Restaurant Launch team, centralising our launch and sales development activity into a high-energy hub to ensure a consistent, world-class experience for our European Small and Medium Business (SMB) partners.

Here’s what your day-to-day might look like:

- Drive Partner Onboarding: Act as the primary guide for new restaurants, helping them get set up and fully prepared to start taking their first orders.

- Deliver High-Touch Service: Use your communication and problem-solving skills to answer partner questions and provide exceptional support during the onboarding journey.

- Own the Phone: Manage a high volume of calls, maintaining a strong presence while helping partners navigate the technical and operational steps of joining Deliveroo.

- Collaborate for Success: Work cross-functionally with Sales and Account Management teams to ensure a flawless "handover" for every new partner.

- Hit Ambitious KPIs: Develop and maintain daily call plans to meet challenging targets while ensuring no partner is left behind.

### What You’ll Need to Thrive

#### Essential

- Linguistic Proficiency: Native or fluent in Flemish/Dutch and English (written and verbal).

- Communication & Confidence: A strong phone presence and the confidence to make regular outbound calls to restaurant owners and managers.

- IT Literacy: Comfortable using internal systems and CRM tools to keep partner information accurate and up to date.

- Resilience: The ability to work to tight turnaround times and navigate complex requests with empathy and professionalism.

- Team Spirit: A collaborative approach,being a positive influence and someone others genuinely enjoy working with.

#### Nice to Have

- Experience in a customer-facing, sales, or technical support role.

- A passion for the food-tech industry and a drive to succeed in a fast-paced environment.

### Interview Process

- Step 1: Apply – Apply for any role you’d like to be considered for.

- Step 2: AI Screening & Assessment – If your application is successful, you’ll be invited to complete a short phone screening and online assessment.

- Step 3: Recruiter Screen – You’ll have a 15-30 minute conversation with someone from Deliveroo.

- Step 4: Interview & Case Study – You’ll be invited to interview with one of our Managers.

- Step 5: Outcome – We’ll get back to you after your interview to let you know the result!

### Why Join Us?

At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better.

- Make a visible impact every day

- Learn fast in an entrepreneurial environment

- Build a career, not just a role

- Deliver together in an inclusive culture

### The Details

- Salary: £27,700 base + up to £6,000 annual bonus (paid quarterly).

- Start Date: June 8th 2026

## Skills

### Required
- Dutch
- English
- Communication
- Problem-solving
- CRM tools

### Nice to have
- Customer-facing
- Sales
- Technical support
- Food-tech industry

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/deliveroo/jobs/8202572?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)