# Order To Cash Americas Regional Operational Lead

**Company**: GSK
**Experience**: senior
**Job type**: full-time
**Salary**: PLN 258,000 to PLN 430,000
**Category**: Finance
**Industry**: Healthcare

**Apply**: https://gsk.wd5.myworkdayjobs.com/en-US/GSKCareers/job/Poznan-Pastelowa/O2C-OPL-AMERICAS--WS--CA--LATAM-_447905-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_ab4b09cc-ad5

## Description

The Order To Cash Americas Regional Operational Lead will focus on delivering initiatives aligned with the O2C Function, strategy and the delivery of operational activities, services, customer management of the Order to Cash activities including stakeholder’s management as well as being part and managing performance of a team and overseeing a BPO provider.

**Key Responsibilities:**

- Overseeing the day-to-day delivery and performance of the end-to-end Order to Cash (O2C) operations for assigned region/markets, covering Credit Management, Collections, Disputes and Cash Application, within agreed global standards, SOPs/LSOPs, SLAs and Business Continuity Plans (BCPs).

- Ensure a stable level of service and delivery of operational KPIs by leading Hub teams / GSK Operation centres, partnering with LOC Finance and implementing process, system and control changes defined by the O2C Global Process Owner (GPO) and Financial Risk & Controls Management (FRMC).

- Monitor and drive performance against agreed operational KPIs and metrics and implement corrective and preventive actions as needed.

- Lead, coach and develop the O2C operations team / GSK Operation centres, ensuring clear objectives, effective workload management, appropriate skills and backup coverage, and promoting a culture of accountability, continuous improvement, collaboration and wellbeing.

- Ensure strict adherence to O2C GSOPs, LSOPs, global standards and internal control frameworks in daily operations.

- Operationalise and embed process, system and control changes defined and owned by O2C GPO and FRMC.

- Lead operational issue management across O2C towers, coordinating with Tech, LOC Finance, Customer Services, Treasury, Close and Control (C&C) and other stakeholders to ensure timely resolution.

- Use data and analytics to identify recurrent process, system and data issues impacting cash flow, customer experience and risk.

- Act as primary operations contact for assigned markets/region with LOC Finance, Customer Services, Treasury, Close and Control (C&C) and other stakeholders.

- Ensure effective utilisation of SAP O2C solutions in day-to-day operations.

- Contribute to maintenance and execution of O2C Business Continuity Plans for assigned markets/towers.

**Basic Qualifications:**

- 15+ years strong experience in end-to-end O2C operations, with practical exposure to Credit Management, Collections, Disputes and Cash Application in a shared service / hub or LOC environment.

- Hands-on experience as an SAP O2C user in regional or global operations.

- Demonstrated experience in leading front-line operational teams and/or project teams.

- Proven track record of meeting and improving operational KPIs through data-driven analysis and interventions.

- Experience operating within SOP/LSOP and internal control frameworks.

- Experience of working with internal and external stakeholders in a multicultural and remote team environment.

- Experience in Continuous Improvement and process optimisation.

- Experience supporting ERP/SAP/S4Hana deployments or enhancements.

**Skills Requirements:**

- Degree level or equivalent in Finance, Business, Economics or related discipline.

- Strong analytical skills with the ability to interpret O2C operational and financial data.

- Excellent communication skills, able to simplify complex operational topics and present clear messages and recommendations to senior stakeholders.

- Strong stakeholder management and relationship-building skills.

- Ability to manage multiple markets/region and competing priorities in a dynamic environment.

**Benefits:**

- Career at one of the leading global healthcare companies

- Company Car or Car Allowance

- Long-Term incentives

- Contract of employment

- Attractive reward package

- Life insurance and pension plan

- Private medical package

- Sports cards

- Possibilities of development within the role and company’s structure

- Personalized learning approach

- Extensive support of work life balance

## Skills

### Required
- SAP O2C
- Credit Management
- Collections
- Disputes
- Cash Application
- Operational Governance
- Problem Solving
- Services Management
- Stakeholder Management

---

Source: [Apply at gsk.wd5.myworkdayjobs.com](https://gsk.wd5.myworkdayjobs.com/en-US/GSKCareers/job/Poznan-Pastelowa/O2C-OPL-AMERICAS--WS--CA--LATAM-_447905-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)