# Warranty Operation Analyst

**Company**: Ford
**Location**: Chennai, Tamil Nadu
**Work arrangement**: hybrid
**Experience**: mid
**Job type**: full-time
**Category**: Operations
**Industry**: Automotive

**Apply**: https://efds.fa.em5.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/70154?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_ab48644c-4d2

## Description

We are seeking a Warranty Claims Assessor to join our global warranty operations team, responsible for reviewing, validating, and processing warranty claims for an assigned automotive commodity.

**Key Responsibilities:**

- Review and assess warranty claims submitted by dealerships/markets globally for the assigned commodity, verifying diagnostic codes, labor operations, parts usage, and repair narratives against warranty policy and technical guidelines.

- Validate root cause of failure against approved fault codes/diagnostic trouble codes (DTCs) to ensure claims are technically justified and not duplicative, fraudulent, or outside policy coverage.

- Cross-check claim details (mileage, in-service date, VIN history, prior repair history) to confirm eligibility and prevent claim leakage.

- Ensure accurate coding of failure modes, causal parts, and labor times to support downstream warranty analytics and supplier recovery processes.

## Responsibilities

- Assess warranty claims across global markets for the assigned commodity.

- Achieve 100% capacity utilization.

- Maintain claim mix proportionate to intake volumes.

- Uphold a 99% quality benchmark in claim assessments.

- Flag assessment concerns to Team Leads to strengthen claim controls.

- Recommend ways to standardize assessing practices, steps, and identify cost-saving opportunities globally.

**Qualifications**

- Diploma / B.E in Mechanical / Automobile Engineering.

- 3-6 years’ experience in Automobile dealership preferably experienced at hands on working on vehicle repairs including engine, transmission and diagnosis.

**Skills Required:**

- Strong communication and interpersonal abilities.

- Technical diagnostic knowledge (basic to intermediate).

- Warranty process exposure.

- Computer literacy.

- Flexible, self-motivated, and team-oriented.

- Polite, proactive, and supportive of team members.

## Skills

### Required
- Mechanical Engineering
- Automobile Engineering
- Technical diagnostic knowledge
- Warranty process exposure
- Computer literacy
- Communication and interpersonal abilities

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Source: [Apply at efds.fa.em5.oraclecloud.com](https://efds.fa.em5.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/70154?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)