# Senior Director of Business Operations

**Company**: Backstory
**Location**: San Francisco, CA
**Work arrangement**: remote
**Experience**: executive
**Job type**: Full-Time
**Salary**: USD 225,000-270,000 per-year-salary
**Category**: Operations
**Industry**: Technology

**Apply**: https://jobs.lever.co/people-ai/5e491bd2-bd99-4454-9dff-84425778ce15?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_ab407c07-fdb

## Description

We are hiring a Sr. Director of GTM Operations to build the operating system behind Backstory’s growth. You will own the metrics, systems, cadences, and commercial operations that let a small, AI-leveraged team run what once took a much larger ops function.

## Responsibilities

Measurement and data foundation

- Instrument the full customer journey, from pre-funnel and partner activity through credit consumption and expansion.

- Define the GTM data model, funnel stages, and metric definitions so numbers reconcile across Sales, CS, Partnerships, and Finance.

- Connect product usage and billing data to the revenue stack so every customer is represented completely and consistently.

- Govern CRM fields and data quality through automation and clear standards, not manual cleanup.

Forecasting and executive reporting

- Design and run a forecasting rhythm built for a consumption-based, land-and-expand model.

- Present completed-quarter results and forward guidance to the ELT at each quarter-end.

- Give ELT members the analysis, forecasts, and materials they need to run their functions and report upward.

Intelligence layer and AI

- Build AI-driven reporting and analysis across solution presentation, adoption, credit consumption, and customer outcomes, with Backstory as the primary source of truth.

- Deliver automated briefings, pipeline intelligence, and self-serve analytics to the whole GTM organization, not just leadership.

Retention and expansion signals

- Re-anchor our early warning system around solution adoption.

- Turn those signals into a review cadence and save and expand plays triggered by what customers are actually doing.

Commercial operations

- Comp plan design for Sales, CS, and Partnerships, in partnership with Finance and People.

- Territory, quota, and capacity planning, including clear rules of engagement and handoffs across direct, CS, and partner teams.

Be Our Best Customer

- Run Backstory's GTM on Backstory, learning from our strongest adopters and trying uses customers that have not yet tried.

## Qualifications

- Builder instinct.

- Applied AI.

- GTM operating model fluency.

- Data architecture literacy.

- Forecasting authority.

- Commercial operations depth.

- SaaS metrics fluency.

- Modern data tooling.

- Executive presence.

- Experience.

## Skills

### Required
- AI
- data architecture
- forecasting
- commercial operations
- SaaS metrics
- modern data tooling
- executive presence

### Nice to have
- Chief of Staff or CEO-adjacent experience
- channel and partnership operations
- usage- or consumption-based pricing

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Source: [Apply at jobs.lever.co](https://jobs.lever.co/people-ai/5e491bd2-bd99-4454-9dff-84425778ce15?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)