# Director of Technical Product Management

**Company**: Salesforce
**Location**: San Francisco, California
**Experience**: senior
**Job type**: full-time
**Salary**: $197,300 - $313,700 annually
**Category**: Product Management
**Industry**: Technology

**Apply**: https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/California---San-Francisco/Director-of-Technical-Product-Management--Customer-Availability-Products---Services--CAPS-_JR363692?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_ab117229-e47

## Description

Salesforce is seeking a Director of Technical Product Management to lead the Customer Availability Products & Services (CAPS) team. The successful candidate will have deep knowledge of cloud-scale architectures, influence without authority, and communicate effectively with executives.

The CAPS team works across products, technology, sales, services, marketing, finance, and legal to drive the CAPS AI-powered product portfolio, promote cloud-scale architecture and technology, and create messaging and content to build and rebuild trust with customers.

Key responsibilities include:

- Driving the CAPS AI-powered product roadmap across all Salesforce products and geographies

- Automating and accelerating internal services and workflows using AI tools

- Promoting the Salesforce cloud-scale architecture and technology through scalable technical messaging and positioning programs

- Leading customer outreach after service incidents and scaling rebuild trust programs

- Representing Salesforce as a technical and AI subject matter expert at customer interactions, industry and corporate events, and through community sites and social media

- Working closely with cross-functional teams to drive business and product strategy, tracking, measuring, and reporting against objectives

- Developing compelling materials to market innovation, cloud-scale architecture, roadmap, applications, processes, security, and reliability

Requirements:

- 10+ years of experience in technical product management or a related field for a high-tech company, preferably with cloud experience

- Background in cloud-scale architectures and technologies

- Experience applying AI to product, content, or workflow automation

- Experience in messaging and positioning cloud-scale architectures and technology to internal and external audiences

- Proven ability to set a vision, excite and lead cross-functional multidisciplinary teams to achieve a product vision

- Experienced and effective in high-stress, challenging customer situations

- Strong affinity for metrics and a bias toward data-driven decision making

- Hands-on ability to create a range of technical product assets

- Exceptional communication skills, including writing and executive presentations

- Self-motivated individual capable of working in a fast-paced, evolving environment, both remotely and in person

Nice to have:

- Experience with Salesforce, including Service Cloud and Marketing Cloud

- MBA preferred

- Core services and infrastructure product experience

The typical base salary range for this position is $197,300 - $313,700 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $237,700 - $344,700 annually.

## Skills

### Required
- cloud-scale architectures
- AI
- technical product management
- product roadmap
- workflow automation
- messaging and positioning
- cloud-scale architecture
- technical product assets
- data-driven decision making
- exceptional communication skills

### Nice to have
- Salesforce
- Service Cloud
- Marketing Cloud
- MBA
- core services and infrastructure product experience

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Source: [Apply at salesforce.wd12.myworkdayjobs.com](https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/California---San-Francisco/Director-of-Technical-Product-Management--Customer-Availability-Products---Services--CAPS-_JR363692?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)