# Strategic Customer Success Manager

**Company**: Eve
**Location**: London
**Work arrangement**: hybrid
**Experience**: mid
**Job type**: full-time
**Category**: Legal
**Industry**: Technology

**Apply**: https://jobs.lever.co/Eve/d1aa34e7-240e-4ddb-8c2a-67840d014845
**Canonical**: https://yubhub.co/jobs/job_aaff25ef-0c7

## Description

As a Strategic Customer Success Manager at Eve, you'll drive adoption of our cutting-edge technology, maximize value for law firm clients, and directly impact their success as well as our company's growth.

Key responsibilities include:

* Driving client success and growth by ensuring high adoption, retention, and expansion of Eve's suite of solutions among law firm clients.
* Onboarding teams at firms using Eve in 90 days or less.
* Maximizing product utilization by achieving 90% Case/Matter utilization, increasing user engagement by 90% within six months, and attaining 75% adoption of key features.
* Demonstrating value by generating 5+ annual case studies showcasing ROI and developing 3+ new product use cases yearly.
* Contributing to product evolution by providing client feedback to inform product roadmap development.
* Maintaining client relationships by achieving 90%+ retention rate through proactive engagement and support.

To succeed in this role, you'll need:

* 5+ years of Customer Success experience, ideally with mid-size to enterprise accounts, with a proven ability to manage high-value relationships.
* Solid experience in legal tech, understanding the unique needs of law firms and legal teams.
* Proven acumen around planning and managing a smaller book of business, with $10M - $20M in ARR ownership.
* Experience managing large, complex accounts and executing strategic initiatives for client success and growth.
* Strong understanding of SaaS industry dynamics, particularly in legal technology.

Benefits include:

* Competitive Salary & Equity
* 401(k) Program with Employer Matching
* Health, Dental, Vision and Life Insurance
* Short Term and Long Term Disability
* Commuter Benefits
* Autonomous Work Environment
* Office Setup Reimbursement
* Flexible Time Off (FTO) + Holidays
* Quarterly Team Gatherings
* In office Perks

## Skills

### Required
- Legal Industry Expertise
- Technical Proficiency
- Data Analysis and Reporting
- Project Management and Communication
- Problem-Solving and Adaptability
- Networking and Industry Engagement