# NASA Transport Operations Manager

**Company**: Expeditors
**Location**: Ellenwood, GA
**Experience**: senior
**Job type**: full-time
**Category**: Logistics & Supply Chain

**Apply**: https://jobs.smartrecruiters.com/Expeditors/744000160979469-nasa-transport-operations-manager?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/nasa-transport-operations-manager-aafcb23d-667/

## Description

As a NASA Transport Operations Manager at Expeditors, you will own day-to-day execution across the Americas transportation operation.

You will lead the ATL shift structure and DFW operational leadership, ensuring consistent coverage, disciplined execution, effective escalation management and achievement of customer service commitments across all shifts and locations.

Key responsibilities include:

- Leading daily transportation operations across ATL, DFW and other assigned Americas locations.

- Directing and developing the ATL first-, second-, third-shift and weekend supervisors, the DFW Transport Operations Supervisor and designated team leads.

- Establishing clear shift handovers, coverage plans, workload allocation and escalation paths across the 24/7 operating model.

- Monitoring service levels, on-time-in-full performance, failure reason coding, operational quality, backlog, productivity and staffing.

- Ensuring supervisors complete daily management routines, coaching, training, attendance management and performance follow-up.

- Acting as the primary operational escalation point and leading service recovery, containment, root-cause analysis and corrective-action execution.

- Coordinating with warehouses, contract manufacturers, suppliers and carriers to resolve operational issues and maintain flow.

- Implementing standard operating procedures, controls, safety and security requirements consistently across locations and shifts.

- Partnering with the Enablement & Process Excellence Manager to test and adopt dashboards, productivity tools, automation and process improvements.

- Supporting implementation and operational readiness for new sites, carriers, lanes and programmes.

- Preparing regular operational performance updates and providing accurate risks, actions and resource requirements to the Senior Manager.

- Promoting a culture of accountability, customer service, cross-shift collaboration and continuous improvement.

- Travelling to customer, supplier, warehouse and operational locations as required.

Qualifications:

- Minimum 5+ years of transportation or logistics experience and 5+ years of supervisory or management experience.

- Demonstrated experience leading multi-shift, high-volume or multi-location operations.

- Operational knowledge of air, road, ocean and parcel transportation.

- Working knowledge of dispatch, track and trace, TMS, WMS and YMS systems.

- Strong skills in workforce planning, prioritisation, escalation management, root-cause analysis and performance management.

- Ability to host operational meetings, communicate with customer stakeholders and drive change through front-line leaders.

- Strong time-management, decision-making and communication skills.

- Self-starter with a highly motivated, results-driven attitude.

- Availability for domestic travel and occasional international travel.

Benefits:

- Paid Vacation, Holiday, Sick Time

- Health Plan: Medical

- Life Insurance

- Employee Stock Purchase Plan

- Training and Personnel Development Program

- Growth opportunities within the company

- Employee Referral Program Bonus

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## Skills

### Required
- transportation
- logistics
- leadership
- management
- communication
- problem-solving

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