# Manager, Country Vendor Management

**Company**: Grab
**Location**: Pasig City
**Experience**: senior
**Job type**: full-time
**Category**: Operations
**Industry**: Technology

**Apply**: https://jobs.smartrecruiters.com/Grab/744000147830179-manager-country-vendor-management?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_aaf8b732-bf9

## Description

Grab is Southeast Asia's leading superapp, offering various services such as food delivery, financial management, and transportation.

As the Vendor Manager, you will manage vendor partnerships in the country, ensuring vendors meet and exceed performance expectations, foster strong relationships, and drive strategic collaboration to support business objectives.

**Critical Tasks:**

- Be the point of escalation for BPO Partners / Outsourcers providing contact center and intake services for Grab Support in the Philippines.

- Review daily, weekly BPO Partners performance against OKRs, and work with Service Delivery Vertical Head to solve performance gaps.

- Conduct regular performance reviews and audits to ensure compliance with service level agreements (SLAs) and quality standards.

- Manage compliance to vendor contracts, pricing, and budgets.

- Ensure accuracy of all invoices and reconcile with Workforce, Operations, Data & Insights, and Service Excellence.

- Identify opportunities for vendor-driven process improvements and cost optimization.

- Manage and govern new projects/initiatives and volume migration from IH to BPO and vice versa.

- Co-shape and provide inputs to the Vendor Network Strategy.

- Collaborate with vendor partners.

- Lead the overall BCP, rapid response, ticket management governance of Grab Support (both IH and BPO).

**Qualifications:**

- 10 years of progressive experience in vendor management, supplier relationship management, or a similar role.

- Able to negotiate and manage contracts with different suppliers.

- Ability to analyze performance data and hold vendors accountable.

- Experience in a BPO or contact center environment is a strong plus.

**Benefits:**

- Term Life Insurance and comprehensive Medical Insurance.

- GrabFlex to create a benefits package that suits your needs and aspirations.

- Parental and Birthday leave, and Love-all-Serve-all (LASA) volunteering leave.

- Confidential Grabber Assistance Programme.

- FlexWork arrangements such as differentiated hours.

## Skills

### Required
- vendor management
- supplier relationship management
- contract negotiation
- performance analysis

### Nice to have
- BPO or contact center experience

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Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/Grab/744000147830179-manager-country-vendor-management?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)