# Customer Experience Representative **Company**: Young Living **Location**: Calgary, AB **Work arrangement**: onsite **Job type**: full-time **Category**: Customer Service **Apply**: https://youngliving.bamboohr.com/careers/229?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_aaef2047-442 ## Description The Customer Experience Representative serves as the first point of contact for customers and Brand Partners, ensuring a seamless, welcoming, and knowledgeable experience across all touchpoints. Based in the Experience Centre, this role supports inquiries related to products, accounts, and orders through in-person interactions, phone, email, and chat. The ideal candidate is a proactive problem solver with strong interpersonal and organizational skills, committed to delivering exceptional service and contributing to the overall customer journey and brand loyalty. **Essential Functions:** - Greet and assist customers and Brand Partners visiting the Experience Centre, offering product education and personalized recommendations while encouraging hands-on engagement with products. - Provide prompt, professional support across multiple channels for inquiries related to accounts, orders, and products. - Maintain a clean, organized, and visually appealing Experience Centre by replenishing stock and maintaining product displays. - Sign in visitors, assist with facility navigation, and provide support with Training Room bookings. - Accurately document all customer interactions and feedback in CRM and support systems. - Resolve customer concerns with empathy, efficiency, and a focus on long-term satisfaction. - Collaborate with internal teams to resolve complex issues and escalate when necessary. - Provide insights and feedback from customer interactions to support continuous improvement in service delivery. - Stay up to date on company policies, promotions, product knowledge, and system changes to ensure accurate and current information is shared with customers. - Meet or exceed performance metrics, including response time, customer satisfaction, and issue resolution. - Consistently represent the Young Living brand in a professional, positive, and values-aligned manner. **Skills & Qualifications:** - Excellent verbal and written communication skills. - Strong interpersonal skills with active listening abilities. - Proficiency in customer service tools and CRM platforms (e.g., OMS, Microsoft Outlook). - Ability to manage multiple tasks and prioritize effectively in a fast-paced environment. - Strong problem-solving skills and keen attention to detail. - Empathy, patience, and professionalism when supporting diverse customer needs. - Tech-savvy and comfortable navigating multiple digital communication platforms. **Required Education and Experience:** - High school diploma or equivalent. - At least 1 year of experience in a customer service or support role. - A combination of education and relevant professional experience may be considered to meet the minimum qualifications. **Preferred Education and Experience:** - Associate’s or Bachelor’s degree in Business, Communications, Marketing, or a related field. - 2+ years of customer service or customer experience in a call center, retail, or support environment. - Experience working in a team-oriented, customer-facing role. - Familiarity with customer experience principles and customer journey mapping is a plus. **Work Environment:** - This job operates in a professional office environment. - The role routinely uses standard office equipment such as a laptop, desktop, smartphone, and photocopiers. - The noise level in the work environment is usually moderate. - Essential oils are worn and/or diffused in the work environment. **Position Type/Expected Hours of Work:** - This position requires the incumbent to be physically present at the assigned worksite. - The regular schedule is from 10 a.m. to 6 p.m., with a half-hour lunch, Monday through Friday. - Occasional evening and weekend work may be required as job duties demand. - Employees are also expected to work at least one non-convention farm event a year and to work at the annual company convention. - Exact hour requirements and schedule can be reasonably modified as necessary for the business needs by the employee’s manager. **Physical Demands:** - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. - Specific vision abilities of this job include close vision and the ability to adjust focus. - The employee is required to type, file, and occasionally lift office supplies up to 20 pounds. - The employee must be physically able to tolerate the scent of essential oils worn or diffused. ## Skills ### Required - Excellent verbal and written communication skills - Strong interpersonal skills - Proficiency in customer service tools and CRM platforms - Ability to manage multiple tasks - Strong problem-solving skills - Empathy and patience ### Nice to have - Associate’s or Bachelor’s degree in Business, Communications, Marketing - 2+ years of customer service or customer experience - Familiarity with customer experience principles and customer journey mapping --- Source: [Apply at youngliving.bamboohr.com](https://youngliving.bamboohr.com/careers/229?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)