# Manager, Relationship Managers (SMB)

**Company**: Fin
**Location**: San Francisco, California
**Work arrangement**: hybrid
**Experience**: mid
**Job type**: full-time
**Salary**: $275,000 - $320,000
**Category**: Sales
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/intercom/jobs/7943686?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_aac9e8f1-a54

## Description

Fin is transforming how businesses build relationships with their customers by embedding AI deeply into its platform. As customers adopt AI-driven capabilities, they need trusted partners who can guide them through change, help them understand value, and ensure adoption translates into meaningful business outcomes.

We're looking for a sales leader to build, scale, and evolve a team of Small Business / Scale Relationship Managers. This role is ideal for someone who excels at developing early-career sales talent, instilling strong sales rigor, and leading teams through periods of product and go-to-market evolution.

You'll play a critical role in retaining and expanding our customer base while helping customers move along their AI journey , from traditionalist to pioneer.

Key responsibilities include:

- Leading and developing an AI-fluent RM team

- Hiring, onboarding, and coaching Relationship Managers across the Small Business / Scale segment

- Developing reps into strong consultative sellers who can confidently position AI-powered capabilities

- Building a culture of curiosity, learning, and continuous improvement as AI capabilities evolve

- Inspiring high standards of performance, accountability, and customer focus

- Owning the business and delivering results

- Owning your team's revenue number, with accountability for renewals, expansion, and pipeline generation

- Establishing strong forecasting discipline, deal inspection, and operational rigor at scale

- Ensuring consistent CRM hygiene and adherence to sales process and methodology

- Balancing near-term execution with long-term team development and business health

- Enabling modern, value-based and technical selling

- Coaching reps to sell outcomes and value, particularly where AI meaningfully differentiates Fin

- Helping the team clearly articulate the business impact of AI, including efficiency, scale, and customer experience improvements

- Partnering with Enablement and Product to translate evolving AI capabilities into clear customer-facing narratives

- Raising the bar on technical credibility and commercial rigor across the team

- Partnering cross-functionally and shaping the org

- Working closely with Product, Enablement, RevOps, Marketing, and CS to support AI-driven GTM changes

- Surfacing customer insights related to AI adoption, objections, and success patterns

- Contributing to improving sales processes, tooling, and operating rhythm as the platform evolves

## Skills

### Required
- Sales Management
- SaaS solutions
- Quota-carrying environment
- Revenue-owning individual contributors
- Coaching and talent development
- Forecasting and deal inspection

### Nice to have
- Small Business, Scale, or Commercial sales motions
- Exposure to selling technical or AI-enabled products
- Structured sales methodologies
- Helping customers adopt new technology

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/intercom/jobs/7943686?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)