# Customer Service Representative

**Company**: 3M
**Experience**: mid
**Job type**: full-time
**Category**: Customer Service
**Industry**: Manufacturing
**Wikidata**: https://www.wikidata.org/wiki/Q159433

**Apply**: https://3m.wd1.myworkdayjobs.com/en-US/Search/job/PH-Taguig/Customer-Service-Analyst---Japanese-Speaker_R01166338?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_aab9a715-eec

## Description

This is an individual contributor role at 3M, managing simple to moderately complex orders from customers, serving as a first-level escalation resource, and assisting in analyzing customer service reports.

The role involves:

- Handling varied customer transactions, including PO download, order entry, and order analysis

- Resolving simple to mid-complex issues and providing issue resolution according to set guidelines

- Completing assigned tasks within SLA targets and following up on process delays

- Coordinating with different teams through emails, meetings, or phone calls

- Generating simple reports and analytics, and participating in continuous improvement of processes

- Participating in all company initiatives, such as daily tier reviews, team meetings, and training

The ideal candidate has:

- Background with order to cash

- Minimum 2 years of customer service experience specifically in customer issue resolution

- Previous experience in SAP system will be an asset

- Knowledge of Japanese language - reading, writing, speaking, and listening skills are required

- English language capabilities and additional language a plus

## Skills

### Required
- Order to Cash
- Customer Service
- Issue Resolution
- SAP
- Japanese
- English Language

### Nice to have
- Additional Language

---

Source: [Apply at 3m.wd1.myworkdayjobs.com](https://3m.wd1.myworkdayjobs.com/en-US/Search/job/PH-Taguig/Customer-Service-Analyst---Japanese-Speaker_R01166338?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)