# Billing Operations Manager

**Company**: ElevenLabs
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Category**: Operations
**Industry**: Technology

**Apply**: https://elevenlabs.io/careers/a2910e63-1dcc-4da2-a8ee-bc2a044e4613/billing-operations-manager?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_aab604f9-06f

## Description

ElevenLabs is scaling fast – new enterprise customers, new products, new markets. The Billing Operations Manager is responsible for the full billing lifecycle of enterprise accounts, from provisioning to cleanly closing out churned accounts.

Responsibilities:

- Provision new customers, translating closed-won deals from Salesforce into correctly configured subscriptions in billing platforms like Stripe

- Manage subscription and account changes, including mid-cycle changes and renewals

- Resolve invoice discrepancies and run periodic audits of active subscriptions

- Identify and remediate ghost subscriptions, duplicate customers, and orphaned invoices

- Support month-end and quarter-end close by reconciling billing platforms with Finance's records

Requirements:

- Obsessive about accuracy, comfortable navigating ambiguity, and energized by complexity

- Experience in billing operations, finance, or a related field

What we offer:

- Innovative culture and growth paths

- Learning and development support

- Social travel and annual company offsite

- Co-working stipend

Location: Remote-first, with the ability to operate in EST, CST, or PST timezones

## Skills

### Required
- billing operations
- finance
- account management
- Stripe
- Salesforce

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Source: [Apply at elevenlabs.io](https://elevenlabs.io/careers/a2910e63-1dcc-4da2-a8ee-bc2a044e4613/billing-operations-manager?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)