# IT Service Desk Analyst

**Company**: Cigna
**Location**: Madrid
**Work arrangement**: onsite
**Experience**: mid
**Job type**: full-time
**Category**: IT
**Industry**: Healthcare

**Apply**: https://cigna.wd5.myworkdayjobs.com/en-US/cignacareers/job/Madrid-Spain/IT---Technical-Customer-Support-Analyst---Cigna-Healthcare_26013192?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_aaa9d6cf-96c

## Description

Cigna, a leading global health insurer, is seeking an experienced IT Service Desk Analyst in Madrid. The successful candidate will be a member of the Technology, Engineering, and Operations group, providing operational support and account administration to the IT Service Desk team.

**Main duties and responsibilities**

- Provide technical support to onsite and remote users

- Install, configure and support end-user devices

- Manage and monitor IT Service Desk Incidents and Service Requests via ServiceNow

- Manage user system access for various applications

- Identify ways to improve the quality of the service provided and/or the efficiency of the processes within the team

- Ensure all incidents are managed following targets set out in SLA

- Escalate any issues/outages to the IT Service Desk Team leader

**Required Skills**

- Fluent in Spanish and English, with verbal and written communication proficiency

- Two years of experience within an IT support team

- Incident management skills

- Experience with Microsoft O365

- Windows 11 support and build experience

- Active Directory

- Citrix Support

- SCCM

- Exchange account maintenance

- Networking & patching

**Desirable Skills**

- ITIL Foundation certified

- Experience with Service Now

**Why join Cigna?** You will get to work with a global, innovative and flexible Technology division growing rapidly due to continued success and massive transformation. We invest in our employees' growth and offer opportunities for internal and external training, secondment to other teams/projects and more.

For more fresh new jobs, check out [yubhub.co](https://yubhub.co/).

## Skills

### Required
- Spanish
- English
- Microsoft O365
- Windows 11
- Active Directory
- Citrix Support
- SCCM
- Exchange account maintenance
- Networking & patching
- Incident management

### Nice to have
- ITIL Foundation
- Service Now

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Source: [Apply at cigna.wd5.myworkdayjobs.com](https://cigna.wd5.myworkdayjobs.com/en-US/cignacareers/job/Madrid-Spain/IT---Technical-Customer-Support-Analyst---Cigna-Healthcare_26013192?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)