# Operations Manager FTC **Company**: Spire Healthcare **Location**: Altrincham, Cheshire **Work arrangement**: onsite **Experience**: senior **Job type**: contract **Category**: Operations **Industry**: Healthcare **Apply**: https://elij.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/29538?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/job/operations-manager-ftc-aa9aab55-fb4/ ## Description Join our fantastic team at Spire Hale Clinic as an Operations Manager on a 12-month fixed term contract and play a key role in delivering operational excellence and an outstanding patient experience. Spire Healthcare is one of the UK's leading independent hospital groups and the largest in terms of revenue, with 38 hospitals and 50 clinics across England, Wales and Scotland. Our Spire Clinics provide a specialist range of lower-risk outpatient and day-case treatments, all performed under local anaesthetic, helping patients access faster, more convenient care close to home. Clinical specialties at Hale Clinic include Ophthalmology, Dermatology, Gynaecology and Orthopaedics. As Operations Manager, you will lead the day-to-day running of the clinic, ensuring the delivery of safe, effective and efficient services. Working closely with clinical and non-clinical teams, you will drive operational performance, support service development, enhance the patient journey and ensure compliance with regulatory and quality standards. **Key Responsibilities** - Leading and developing high-performing non-clinical teams, fostering a culture of accountability, collaboration and continuous improvement. - Managing annual budgets for non-clinical departments, monitoring financial performance and implementing actions to achieve agreed financial targets and KPIs. - Building strong communication channels across departments through regular team engagement, effective leadership and promotion of Spire's values and behaviours. - Supporting the ongoing development of colleagues, ensuring teams have the skills, knowledge and training required to excel in their roles. - Driving a customer-focused culture by establishing service excellence standards, benchmarking performance and partnering with departmental leaders to deliver continuous improvements. - Reviewing patient, consultant and stakeholder feedback to identify opportunities for improvement and implementing action plans to enhance service delivery. - Developing and delivering annual operational action plans that improve efficiency, maximise revenue opportunities and support cost-effective service delivery. - Working closely with the General Manager and senior leadership team to identify commercial growth opportunities and lead the successful operational implementation of new initiatives. - Ensuring compliance with relevant regulatory, quality and health and safety standards across all non-clinical functions. **Who We're Looking For** The successful candidate will be an experienced operational leader with a proven track record of delivering results within a complex, customer-focused environment. You will have: - Significant leadership experience in an operational or managerial role, ideally within a multi-functional environment. - Previous experience within healthcare or a similarly customer-centric organisation. - Strong problem-solving skills with the ability to identify opportunities for process improvement and operational efficiencies. - A sound understanding of key business processes and the ability to navigate complex operational challenges. - Demonstrable experience of leading, motivating and developing teams through direct reports. - The ability to build effective relationships and work collaboratively within a matrix-management environment. - Strong organisational skills with the ability to manage competing priorities and changing demands effectively. - Confidence to challenge constructively, influence stakeholders and drive solutions that deliver positive outcomes. - A commercial mindset with the ability to balance operational performance, patient experience and financial objectives. **Benefits** We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to: - 35 days annual leave inclusive of bank holidays - Employer and employee contributory pension with flexible retirement options - 'Spire for you' reward platform - discount and cashback for over 1000 retailers - Free Bupa wellness screening - Private medical insurance - Life assurance For more fresh new jobs, check out [yubhub.co](https://yubhub.co/). ## Skills ### Required - leadership - budget management - communication - team development - problem-solving - process improvement - operational efficiency - regulatory compliance ### Nice to have - previous experience within healthcare or a similarly customer-centric organisation - experience within a multi-functional environment --- Source: [Apply at elij.fa.em2.oraclecloud.com](https://elij.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/29538?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)