# IT Ops Technician II

**Company**: Brex
**Location**: Seattle, Washington, United States
**Work arrangement**: onsite
**Experience**: mid
**Job type**: full-time
**Salary**: $96,400 - $120,500
**Category**: IT
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/brex/jobs/8522860002
**Canonical**: https://yubhub.co/jobs/job_aa811a53-018

## Description

Join Brex, the intelligent finance platform that enables companies to spend smarter and move faster. As an IT Ops Technician II, you will support the various IT needs of Brex employees across all departments and teams. Primarily, your role will be to unblock other employee's work by resolving tickets quickly and efficiently. You will give excellent customer service by utilizing creative thinking and problem-solving skills. You will work within the IT Support Team to build more mature systems, improve existing processes, and drive IT projects across many teams.

Responsibilities: Manage and scale IT infrastructure, services, and tooling Provide in-office support 5 days a week Improve existing IT processes Work with a diverse group of IT partners to optimize our provided services Troubleshoot and resolve software issues for Mac and PC Triage and document steps to simplify escalations Support various IT Systems including Slack, G Suite, Jamf, Okta, Jira, Mac, PC, Zoom, and more Identify Mac and PC hardware issues, work with external vendors to provide repairs and replacements Troubleshoot network issues (DNS, VPN, and WiFi)

Requirements: 3+ years of experience with IT Ops Proven ability to lead projects Strong Apple support experience Desire to learn new technologies and skills Ability to handle support tickets in line with SLAs Strong communication and interpersonal skills, able to communicate complete technical concepts to technical and non-technical stakeholders

Bonus points: Jamf MDM experience Zoom Room configuration experience Experience supporting large meeting AV needs Supporting office builds from an IT perspective

## Skills

### Required
- IT Ops
- Apple support
- Jamf MDM
- Zoom Room configuration
- AV support

### Nice to have
- Project management
- Technical writing
- Communication skills