# Senior Customer Success Manager

**Company**: Braze
**Location**: Tokyo
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/braze/jobs/8327012?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_aa7daa58-65d

## Description

As a Braze Senior Customer Success Manager you will work closely with some of the most innovative brands in Japan to help them realize value from their investment in Braze.

Responsibilities:

- Own client renewals, retention and net retention targets for your customers

- Be your customers’ main point of contact and trusted advisor at Braze

- Partner with Account Executives to provide an excellent customer experience and to ensure commercial alignment

- Drive feature adoption by building a shared Success Plan with your customers, providing strategic and technical guidance, enablement, and day-to-day advice to help them hit their objectives with Braze

- Drive customer advocacy by building strong customer relationships and creating mutual value for your customers and Braze

- Proactively analyze your customer product usage to identify opportunities and risks to account health

- Maintain ongoing regular contact with your customers via ad-hoc communications, regular check-ins, events, and Executive Business Reviews.

- Advocate for your customers, soliciting and synthesizing customer product feedback to contribute to product development

- Provide continuing education for customers to maximize product usage, identifying new or unused Braze features that could provide value for your customer and represent an upsell opportunity for Braze.

- In addition to being a dedicated contact for strategy, product training inquiries, you will coordinate with other Braze teams including Technical Support, Industry Solutions, and Deliverability Services to ensure your customers receive the support they need simply and seamlessly

- Work with Delivery Managers and other Customer Success Partners to seamlessly transition clients from onboarding to ongoing activity.

- You will likely spend time onsite with customers and may travel internationally

Requirements:

- You are passionate about customer success and find satisfaction in helping your customers achieve great things.

- You have a proven track record in customer success and are seeking to progress your career, with one of the industry’s most advanced customer success teams.

- You are an excellent communicator with exemplary written and verbal communication skills (Japanese), business proficient English, coupled with unparalleled follow-up skills.

- You’re excited by working with companies of all sizes who want to elevate their customer experiences

- You’re known for being a “team player.”

- You build great relationships with colleagues and customers

- You have a high level of intellectual curiosity.

- You see opportunity and growth in learning more about what you do and how it impacts others

- You have experience successfully managing complex accounts or projects with sophisticated clients, multiple stakeholders, and competing priorities

- You have excellent time management skills

- You have domain knowledge of two or more of the following: SaaS, Mobile, APIs, Marketing Automation, Direct Marketing, Marketing Analytics or Programming (HTML etc)

- 2-5 years relevant experience in a related area, for example Onboarding, Customer Success, Implementations or Project Management

## Skills

### Required
- Customer Success
- Communication
- Project Management
- Marketing Automation
- SaaS
- Mobile
- APIs
- Marketing Analytics
- Programming
- Japanese

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/braze/jobs/8327012?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)