# Manager, Customer Enablement (Tokyo, Japan)

**Company**: Figma
**Location**: Tokyo
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Category**: Sales
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/figma/jobs/6144873004?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_aa71747d-2a9

## Description

Figma is growing its team of passionate creatives and builders on a mission to make design accessible to all.

As the Manager, Customer Enablement, you will lead a team of Customer Experience Managers (CEMs) who partner deeply with select Mid-Market, Enterprise, and Strategic customers in Japan.

Responsibilities:

- Lead, manage, and grow a team of high-performing CEMs

- Set clear goals and expectations, provide mentorship and coaching, and support career development

- Partner with Sales, Support, Product, and Marketing to ensure customer needs are met and exceeded

- Ensure the team is delivering exceptional value and experience across our enterprise customer base

- Regularly engage directly with customers and act as an escalation point when required

Requirements:

- 3+ years of formal people management experience in Customer Experience, Customer Success, or a similar post-sales function

- 5+ years of total experience in customer-facing roles within high-growth SaaS companies

- A customer-first mindset with strong strategic thinking and execution capabilities

- A proven ability to lead, inspire, and scale teams, especially through growth and change, and a passion for building inclusive, thoughtful, and high-performance team cultures

- Excellent communication skills, with the ability to connect with a wide range of internal and external personas

Nice to Have:

- Familiarity with design systems, product development workflows, or Figma itself

- Experience in a similar role at a design, collaboration, or productivity-focused SaaS company

- A background in UX/UI, Design Ops, or Frontend Development

## Skills

### Required
- Customer Experience
- Customer Success
- Leadership
- Team Management
- Strategic Thinking
- Communication

### Nice to have
- Design Systems
- Product Development Workflows
- Figma
- UX/UI
- Design Ops
- Frontend Development

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/figma/jobs/6144873004?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)