# Client Service Specialist

**Company**: BambooHR
**Location**: Utah
**Work arrangement**: hybrid
**Experience**: entry
**Job type**: full-time
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/bamboohr17/jobs/5969060004?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_aa59cb4d-8d3

## Description

We are seeking a Client Service Specialist to join our team in Utah. As a Client Service Specialist, you will help clients with hiring, performance management, and compliance. You will use your digital navigation and problem-solving skills to assist clients who need help with our software.

Responsibilities:

- Provide world-class customer service via phone, email, and chat communications with clients

- Develop an understanding of how information connects in BambooHR products to quickly navigate to the core of client issues

- Guide clients in BambooHR performance management, time-tracking, onboarding, and applicant-tracking systems

- Think on your feet to work through complex questions and come up with creative solutions

- Be proactive in working independently while also thriving in a team-based environment with other Client Service Specialists

- Keep up to date on new features and products to maximize value for clients

- Engage in upselling and customer retention activities, utilizing BambooHR strategies to enhance customer satisfaction and loyalty

Requirements:

- 1-2 years of relevant customer service or technical troubleshooting experience

- Excellent interpersonal communication with clients and co-workers

- Strong attention to detail and the ability to work in a fast-paced environment

- Ability to break down complex problems and explain them in a clear and simple way

- Articulate and concise in both written and oral English communication

Benefits:

- Comprehensive health, life, and disability insurance

- Generous leave policies that include 4 weeks of vacation, 12 company holidays, parental leave, and volunteer time off

- 401k plans with up to 6% company match

- $2000 Paid-Paid Vacation bonus

- EAP through Headspace

## Skills

### Required
- customer service
- technical troubleshooting
- problem-solving
- communication
- time management

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/bamboohr17/jobs/5969060004?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)