# Senior System Administrator

**Company**: Leidos
**Experience**: senior
**Job type**: full-time
**Salary**: $92,300.00 - $166,850.00
**Category**: IT
**Industry**: Technology

**Apply**: https://leidos.wd5.myworkdayjobs.com/en-US/External/job/Alexandria-VA/Senior-VDI-Administrator_R-00194812?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_aa4d5bc5-598

## Description

Leidos is seeking a Senior System Administrator to support a large enterprise IT contract for the DOD. The Administrator will provide operations support to customers across multiple geographic locations.

Responsibilities:

- Perform remote administration of servers located in offsite data centers

- Provide Tier 2 and Tier 3 operations support for Citrix technologies and Microsoft M365 Azure Virtual Desktop (AVD)

- Monitor infrastructure and identify system anomalies before they impact customers

- Work closely with Engineering staff to plan out future modernization efforts

- Collaborate to perform network latency analysis to address slow connections and user experience issues

- Implement version and architectural changes to existing systems to maintain operability and security of the environment

- Implement major system upgrades as designed and approved

- Coordinate with other Tier 2 and Tier 3 teams for testing and deployment of Group Policy modifications

- Perform periodic backup and restoration of servers

- Monitor desktop capacity to size the environment based on typical usage trends

- Monitor License and Certificate status on the systems and coordinate the renewal and installation as needed

- Coordinate with customers and stakeholders to collect data, conduct analysis, develop, and implement solutions associated with incident tickets and requirements

- Establish comprehensive availability and capacity management solution using lessons learned

- Develop solutions to technical issues

- Provide follow-up reports for root cause analysis, engineering technical assessment, and process improvement initiatives

- Periodically review, update, and generate Standard Operating Procedures (SOPs) for systems and services under control

- Update operations and monitoring documentation for 24/7/365 IT Operations Center (ITOC) personnel

- Respond to after-hours outages when deemed mission critical by ITOC government rep

- Conduct routine maintenance following customers' prescribed maintenance windows

- Provide mentorship and training for junior team members

Basic Qualifications:

- Experience with interacting with customers to handle service inquiries and problems

- Experience working as a Tier 2 and Tier 3 system administrator

- Knowledge of IC IT standards and best practices

- Extensive knowledge of Citrix technologies

- Experience managing Microsoft M365 Azure Virtual Desktops (AVD)

- Extensive experience with patch and upgrade methodology for front-end and back-end systems based on Citrix technology

- Experience with rapid testing, validation, and deployment of new baseline images

- Extensive experience with conducting incident and trend analysis

- Experience with Scripting/Automation

- Experience troubleshooting issues in a growing environment

- Time management skills

- Strong oral and written communications skills

- Track record of working effectively within a team and support to peers toward improved processes and results

- Experience with support ticket management systems

- Experience mentoring others and/or supervising others

Certifications:

- Candidate must meet DoDM 8140.03 (previously DoD 8570) – IT System Admin Intermediate certification requirements

Education:

- Candidate must have a Bachelor's degree with 8 years of relevant experience, Master's degree with 6 years, Associate's with 10 years, or High School Diploma with 12 years

Clearance:

- US Citizenship is required

- TS/SCI with Poly required for Position or TS/SCI and willingness to obtain and maintain a polygraph

## Skills

### Required
- Citrix technologies
- Microsoft M365 Azure Virtual Desktop (AVD)
- Scripting/Automation
- IT Service Management software

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Source: [Apply at leidos.wd5.myworkdayjobs.com](https://leidos.wd5.myworkdayjobs.com/en-US/External/job/Alexandria-VA/Senior-VDI-Administrator_R-00194812?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)