# Air Gateway Agent

**Company**: Expeditors
**Location**: Minato-ku, TOKYO
**Experience**: senior
**Job type**: full-time
**Category**: Logistics & Supply Chain
**Industry**: Logistics & Supply Chain

**Apply**: https://jobs.smartrecruiters.com/Expeditors/744000150001329-air-gateway-agent?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/air-gateway-agent-aa416a9d-f20/

## Description

We take care of our employees, and they take care of our customers! Become a member of a global community!

The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

As an Air Gateway Agent at Expeditors in Minato-ku, TOKYO, Japan, your role will be to timely process and consolidate air export shipments, while ensuring consistent communication with branches and providing an exceptional customer service.

Responsibilities:

- Conduct daily consolidation planning and booking with carriers

- Ensure smooth and timely freight process flow

- Receive and update shipment status in a timely manner

- Ensure accurate and timely data entry into our operating system

- Track and Trace Air Export shipments

- Interact with branches in arranging their international shipments, meeting / exceeding customer service standards

- Coordinate with our contracted service providers in procuring space and services at a competitive cost level

- Monitor and manage the best consolidation to maximize the yield and profitability while meeting customer’s service requirements

- Make sure correct and timely cost protection and billing in operating system

- Timely check and verify airlines’ billing statement, EQ report (if applicable) and work with accounting for timely payment to our service providers (airlines, other SPs)

- Contribute to maintain strong relationships with service providers (Airlines, trucking companies, and others)

- Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements

- Understand department process flow, constantly looking for areas of improved efficiency

- Meet KPI standards, as per the company’s procedures

- Overseas communications

- Other tasks assigned by company or managers

Qualifications:

- College graduate or above

- 2-3 years’ related experience and/or training on airfreight or related industry; or equivalent combination of education and experience

- Global logistics industry knowledge

- Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results

- Pro-active, strong organizational skills

- Good computer skills (Excel, Word)

- IATA/FIATA and Hazardous Materials certification a plus

- Fluent in English and Japanese (business proficiency required for customer communication, email correspondence, and telephone support).

Benefits:

- Paid Vacation, Holiday, Sick Time

- Health Plan: Medical

- Life Insurance

- Employee Stock Purchase Plan

- Training and Personnel Development Program

- Growth opportunities within the company

- Employee Referral Program Bonus

For more fresh new jobs, check out [yubhub.co](https://yubhub.co/).

## Skills

### Required
- English
- Japanese
- Excel
- Word
- Global logistics industry knowledge
- Interpersonal skills
- Organizational skills

### Nice to have
- IATA/FIATA
- Hazardous Materials certification

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Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/Expeditors/744000150001329-air-gateway-agent?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)