# Private Patient Co-ordinator FTC

**Company**: Spire Edinburgh
**Location**: EDINBURGH, MIDLOTHIAN
**Job type**: full-time
**Category**: Healthcare
**Industry**: Healthcare

**Apply**: https://elij.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/29265?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_aa3ce36e-1e4

## Description

At Spire Edinburgh, we are looking for a proactive and customer-focused Private Patient Coordinator to join our team. This is a fantastic opportunity for someone who enjoys building relationships, supporting patients through important healthcare decisions, and working in a fast-paced environment where no two days are the same.

The high-profile role is in place to support patients and consultant colleagues navigate suitable private pathways and treatment options. The Private patient coordinator will predominantly support Self-Pay patient enquiries at either enquiry, outpatient or in care stage as well as providing the support for patients with private medical insurance. The role will support the conversion warm leads into appointments and admissions to meet key performance targets whilst delivering our Purpose of providing ‘outstanding personalised care.’

**Key Responsibilities:**

- Handling own enquiry workload effectively

- Use of digital systems such as CRM/Workflow/Pricing in line with guidance

- Manage all Self-Pay patient enquiries, both over the telephone and online/email, from initial enquiry through to booking ensuring patient enquiry resolution

- Working to agreed KPIs with positive and proactive customer-focused attitude

- Provide support and guidance to consultants and their patients

- Liaise with consultants and medical secretaries on consultant fee information ensuring these are maintained appropriately in the relevant systems

- Convert warm leads into appointments/sales in order to meet key performance targets

- Role model our Purpose and Values - driving a culture of service excellence, respect, collaboration and care for our colleagues

- Take payments for planned diagnostics and treatments

- Act as a change champion for new ways of working including digital tools

- Demonstrate excellent communication, interpersonal and relationship building skills

- Utilising a variety of systems that support the prioritisation and managing of your workload

**Candidate Requirements:**

- Strongly customer centric

- Face to face customer experience

- Comfortable handling sensitive conversations

- Confident approach to handing a variety of systems

- Enjoys working in a collaborative, fast paced team environment

- Be able to work effectively a national sales framework whilst focussing the needs of the local population

- Strong communication skills, demonstrating an ability to positively lead teams across multiple locations

**Benefits:**

- 35 days annual leave inclusive of bank holidays

- Employer and employee contributory pension with flexible retirement options

- ‘Spire for you’ reward platform - discount and cashback for over 1000 retailers

- Private medical insurance

- Life assurance

- Save an average of £50 per month with our free onsite car park

## Skills

### Required
- CRM
- Workflow
- Pricing
- Communication
- Interpersonal skills
- Relationship building

---

Source: [Apply at elij.fa.em2.oraclecloud.com](https://elij.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/29265?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)