# Personal Banker

**Company**: Barclays
**Location**: Gurugram
**Category**: Customer Service
**Industry**: Finance

**Apply**: https://barclays.wd3.myworkdayjobs.com/en-US/External_Career_Site_Barclays/job/Gurugram-DLF-Downtown/Personal-Banker_JR-0000129794?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_aa374bba-dba

## Description

We are seeking a Personal Banker to join our team at Barclays, based in Gurugram.

As a Personal Banker, you will play a pivotal role in shaping the future of our organisation. You will manage operations within a business area and maintain processes, risk management initiatives, and compliance with relevant regulators.

Your primary focus will be on delivering personalised, compliant, and high-quality customer service across multiple digital and in-person channels while supporting efficient banking operations.

**Key Responsibilities:**

- Provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels.

- Enhance the bank's digital capabilities when current technology is identified as not yet ready to support.

- Provide exceptional customer service to clients by responding to inquiries, resolving issues, and handling client requests efficiently.

- Support the collaboration of internal stakeholders, including sales, operational, and risk management teams to meet client needs and expectations.

- Comply with all regulatory requirements and internal policies related to customer care.

**Analyst Expectations:**

- Meet the needs of stakeholders/customers through specialist advice and support.

- Perform prescribed activities in a timely manner and to a high standard.

- Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to.

- Maintain and continually build an understanding of how all teams in the area contribute to the objectives of the broader sub-function.

**Requirements:**

- Strong customer service and communication skills with the ability to handle sensitive or complex information.

- Knowledge of banking operations, compliance, and risk management processes.

- International contact centre and voice experience preferred.

**What We Offer:**

- Competitive salary.

- Opportunity to work with a leading global financial services organisation.

- Collaborative and dynamic work environment.

This is a voice role, and the minimum qualification required is a graduate degree.

## Skills

### Required
- customer service
- communication
- banking operations
- compliance
- risk management

### Nice to have
- international contact centre experience
- voice experience

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Source: [Apply at barclays.wd3.myworkdayjobs.com](https://barclays.wd3.myworkdayjobs.com/en-US/External_Career_Site_Barclays/job/Gurugram-DLF-Downtown/Personal-Banker_JR-0000129794?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)