# Account Executive

**Company**: Salesforce
**Location**: London
**Experience**: senior
**Job type**: full-time
**Category**: Sales
**Industry**: Technology

**Apply**: https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/United-Kingdom---London/Account-Executive---Service-Cloud_JR365882?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_aa321f7b-a4c

## Description

We are looking for an Account Executive to join the Service Cloud team and help drive growth for one of Salesforce's fastest-growing products.

You will cover the full Service Cloud platform - spanning Contact Centre, ITSM, and HR Service - with a particular focus on Agentforce Voice, Digital Engagement, and Agentforce for Service.

Responsibilities:

- Build and execute account plans to retain and grow ACV with existing customers, with a focus on upsell and cross-sell opportunities

- Uncover customers' current processes, business objectives, and strategic goals through discovery, use cases, and value hypotheses, and identify compelling value propositions

- Align and engage account teams and partner ecosystems to support deal progression and long-term customer success

Requirements:

- Demonstrated success in quota-carrying, technology solution-based direct sales

- Proven experience working with Contact Centre, Field Service, ITSM, HR Service, or Service Engagement software

- Solutioning: Ability to identify compelling value propositions that address customer needs, demonstrating understanding of the Agentforce and Service Cloud technology stack , including customer service, ITSM, and HR service capabilities

- Customer Communication: Ability to engage customers clearly and confidently across written, verbal, and presentation formats, using tools such as Slack, Google Slides, and Zoom

- Resource Application: Experience driving results by leveraging available resources, tools, and internal teams effectively

- Strong interpersonal and communication skills

- Familiarity with sales methodologies (e.g. MEDDIC, Challenger, Command of the Message)

- Experience developing business cases and service requirements, and building strategic partnerships

- Ability to work effectively in a fast-paced, high-growth environment

- Consistent track record of meeting or exceeding quota

- Experience collaborating across multiple internal teams and aligning resources to account objectives

Benefits:

- Unleash Your Potential: Our benefits and resources support you to find balance and be your best

## Skills

### Required
- Salesforce
- Service Cloud
- Agentforce
- Contact Centre
- ITSM
- HR Service
- Solutioning
- Customer Communication
- Resource Application

### Nice to have
- AI
- automation
- conversational AI solutions
- Salesforce certifications

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Source: [Apply at salesforce.wd12.myworkdayjobs.com](https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/United-Kingdom---London/Account-Executive---Service-Cloud_JR365882?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)