# Commercial Sales Director **Company**: Freshworks **Location**: San Mateo, CA **Work arrangement**: hybrid **Experience**: executive **Job type**: full-time **Salary**: $197,000 - $283,000 **Category**: Sales **Industry**: Technology **Apply**: https://jobs.smartrecruiters.com/Freshworks/744000153837479-commercial-sales-director?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_aa303a21-d2f ## Description Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There’s another option. Freshworks. With a fresh vision for how the world works. Freshworks is seeking an experienced Commercial Sales Director to lead a team of Commercial Account Executives driving new business revenue within our Commercial customer segment (250-500 employees). Reporting directly to Mark Ripley, VP of Sales of Mid-Market and Commercial, this leader will manage a team of individual contributor sales representatives, with direct responsibility for day-to-day execution, coaching, and performance against pipeline conversion, forecast accuracy, and revenue targets. **Responsibilities** - Lead, coach, and develop a team of Commercial Account Executives, establishing a high bar for performance, accountability, and execution. - Execute Freshworks’ Commercial sales strategy within your team, aligned with broader North America and company growth objectives. - Own revenue performance for your team, including pipeline generation, forecasting, deal execution, productivity, and quota attainment. - Actively participate in and support deals including joining customer calls, reviewing proposals, and helping reps navigate objections and close business. - Establish strong pipeline inspection and forecasting discipline within your team, providing clear and accurate visibility into performance, risks, and opportunities. - Recruit, hire, onboard, and retain top sales talent as your team grows. - Partner closely with Marketing, Solution Engineering, Customer Success, Revenue Operations, and other functions to support your team’s execution. - Drive consistent use of sales process, methodology, and tools (e.g., Salesforce) across the team. - Provide ongoing coaching and skill development to reps at all experience levels, from ramping new hires to seasoned individual contributors. - Foster a positive, high-energy team culture that supports collaboration, accountability, and growth. - Represent your team within the broader Commercial sales leadership organization and contribute to territory planning, headcount planning, and go-to-market execution. **QUALIFICATIONS** - 8+ years of progressive sales and sales leadership experience, ideally within enterprise or commercial SaaS organizations. - 3–5 years of sales leadership/management experience, directly managing individual contributor sales representatives. - Demonstrated success building, coaching, and leading a high-performing sales team. - Deep understanding of SaaS sales cycles, including prospecting, discovery, demo, procurement, negotiation and closing. - Proven track record of consistently delivering against revenue targets, both personally as an individual contributor and as a people leader. - Strong command of pipeline management, forecasting, and sales productivity metrics. - Demonstrated ability to coach reps of varying experience levels while creating a culture of accountability and high performance. - Strong communication skills and presence, comfortable engaging with customers and internal stakeholders. - Ability to operate effectively in a fast-moving environment, balancing team management with hands-on deal support. - Experience with CRM and sales engagement tools (e.g., Salesforce). - Experience in a high-growth SaaS environment is highly desirable. **Success in this role** Success in this role means building a high-performing, motivated Commercial sales team that consistently meets or exceeds quota. You will develop reps into stronger sellers, create consistency in pipeline and forecasting accuracy, and build a repeatable sales motion that scales with the team’s growth. Most importantly, you will build a team culture where reps want to stay, grow, and do their best work , turning individual talent into a durable competitive advantage for Freshworks. **ADDITIONAL INFORMATION** We're committed to building a workplace that reflects the diverse world we serve. At Freshworks, you'll find inclusive teams, flexible thinking, and opportunities to grow your career - while making work better for millions. If this sounds like a journey you want to be part of, we'd love to meet you. Let's building something refreshing together. The annual base salary range for this position is $197,000 - $283,000 Base Salary. This role is also eligible for variable compensation. Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level. ## Skills ### Required - SaaS sales - sales leadership - pipeline management - forecasting - sales productivity - CRM - sales engagement tools ### Nice to have - high-growth SaaS environment --- Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/Freshworks/744000153837479-commercial-sales-director?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)