# Universal Banker Leader

**Company**: Intl Wealth & Premier Banking
**Location**: Mumbai, Maharashtra
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Category**: Finance
**Industry**: Finance

**Apply**: https://portal.careers.hsbc.com/careers/job/563774612040014?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_aa2ce80f-9aa

## Description

We are seeking an experienced professional to join the International Wealth & Premier Banking team as a Universal Banker Leader. This is a branch-based customer-facing role focused on servicing customers, providing expert advice on digital channels, and responding to simple servicing queries.

Key responsibilities include:

- Engaging and discovering customer needs on branch entry

- Acquiring new-to-bank customers

- Delivering service excellence

- Promoting and delivering multi-channel engagement

- Supporting the branch

- Protecting the bank through vigilance against fraud and adherence to regulations/policies

The ideal candidate will have:

- A graduate degree in any stream

- 4+ years of experience in a sales/service role in a bank

- Completed 12 months in the current role (for internal candidates)

- Familiarity with AI-enabled tools is an advantage

HSBC offers a culture where all employees are valued, respected, and opinions count, with opportunities for continuous professional development, flexible working, and growth within an inclusive and diverse environment.

## Skills

### Required
- customer service
- sales
- digital channels
- fraud prevention
- regulatory compliance

### Nice to have
- AI-enabled tools

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Source: [Apply at portal.careers.hsbc.com](https://portal.careers.hsbc.com/careers/job/563774612040014?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)