# Service & Engagement Team Leader

**Company**: Target
**Location**: La Verne, CA
**Work arrangement**: onsite
**Job type**: full-time
**Salary**: $24.75 - $26.75 per hour
**Category**: Retail
**Industry**: Retail

**Apply**: https://target.wd5.myworkdayjobs.com/en-US/targetcareers/job/2462-Foothill-Blvd-La-VerneCA-91750-3056/Service---Engagement-Team-Leader_R0000454303?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_aa282c5a-c50

## Description

We are seeking a Service & Engagement Team Leader to join our team at Target. As a Service & Engagement Team Leader, you will be responsible for leading a team of Guest Advocates, Service Advocates, and Front of Store Attendants to exceed guest service expectations.

The starting pay range for this position per hour is $24.75 - $26.75. The full pay range for this position per hour is $24.75 - $42.05.

As a Service & Engagement Team Leader, you will:

- Consistently deliver guest experience commitments to create an Easy, Inspiring and Friendly guest experience.

- Ensure every team member understands, is trained, and consistently delivers on Target’s guest experience commitments and consistent operations.

- Actively observe and provide feedback, holding team members accountable while recognising great guest experience moments.

- Review area guest, financial, and team outcome metrics to identify opportunities, take action to improve, and align team on the right behaviours and execution.

- Demonstrate inclusivity by valuing diverse voices and approaches, being authentic and respectful, and creating equitable experiences.

- Lead a team of passionate and knowledgeable Guest Advocates, Service Advocates, and Front of Store Attendants who strive to exceed guest service expectations.

- Lead and demonstrate a culture of executing all best practices as outlined with team onboarding and learning.

- Understand sales goals, business reporting, and guest insights to plan and execute daily/weekly workload.

- Support Target Loyalty Programs to ensure your team can educate and promote the suite of benefits, features, and offerings that reward our guests and enhance their shopping experience.

- Support your direct leader by following up on training completion, checking for understanding, and supporting continuous education opportunities.

- Personalise recognition and appreciation of your team to reinforce critical guest service behaviours and promote a positive team and guest-centric culture.

- With guidance from your direct leader, engage in consistent, meaningful development conversations throughout the critical touch points within the team's career path.

- Quickly respond to any concerns with guests’ shopping experience by de-escalating the situation and ensuring your team understands and feels supported to resolve or address guest concerns and issues.

- Ensure your team members stay up-to-date on upcoming major promotions, brand launches, and events.

- Evaluate candidates for open positions and develop a guest-centric team as directed by your direct leader.

- Support and enable team members to deliver pick-up and drive-up orders efficiently and accurately.

- Demonstrate a culture of ethical conduct and compliance.

- Lead and demonstrate a safety culture through modelling and recognising safe behaviours.

- Model the execution of physical security processes to enhance the in-store security culture.

- Support merchandise protection strategies across the total store.

- Occasionally assume store-level leadership on duty (LOD) responsibilities.

- Address all store emergency and compliance needs.

We are looking for someone who:

- Enjoys interacting and helping others.

- Thrives in a fast-moving, highly active, and physically demanding role.

- Is open to working a variable work schedule with varying hours, days, or shifts.

Requirements:

- High school diploma or equivalent.

- Must be at least 18 years of age or older.

- Previous retail experience preferred, but not required.

- Lead and hold others accountable.

- Ability to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed.

- Work independently and as part of a team.

- Manage workload and prioritise tasks independently and with a team.

- Welcoming and helpful attitude toward all guests and other team members.

- Effective communication skills.

- Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes.

Benefits:

- Comprehensive health benefits and programs.

- 401(k).

- Employee discount.

- Short-term disability.

- Long-term disability.

- Paid sick leave.

- Paid national holidays.

- Paid vacation.

## Skills

### Required
- Leadership
- Communication
- Problem-solving
- Time management
- Teamwork

### Nice to have
- Previous retail experience

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Source: [Apply at target.wd5.myworkdayjobs.com](https://target.wd5.myworkdayjobs.com/en-US/targetcareers/job/2462-Foothill-Blvd-La-VerneCA-91750-3056/Service---Engagement-Team-Leader_R0000454303?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)