# GSOC Manager

**Company**: Control Risks
**Location**: New Haven, Connecticut
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: $135000-145000 per year
**Category**: Security
**Industry**: Consulting

**Apply**: https://apply.workable.com/j/1818FF45DE?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_aa01667a-a8d

## Description

We are seeking a skilled GSOC Manager to support our Client's GSOC program as it transitions from a business unit-focused function to an enterprise-wide support function.

The successful candidate will serve as the day-to-day leader of the GSOC, providing operational oversight and strategic direction for a team of embedded operators. They will act as a trusted advisor to senior security leadership, driving program maturity, developing operational processes, enhancing service delivery, and ensuring the GSOC can effectively support stakeholders across the broader organization.

Key responsibilities:

- Partner with senior stakeholders to support the transformation of the GSOC into an enterprise-wide security function.

- Develop roadmaps and recommendations to enhance GSOC capabilities and maturity.

- Lead the day-to-day operation of the GSOC and provide oversight of all security operations personnel.

- Act as the primary liaison between the client and GSOC staff, ensuring alignment with strategic security objectives.

- Identify opportunities to improve workflows, processes, technology utilization, and service delivery.

- Establish and maintain operational metrics, reporting mechanisms, and quality assurance processes.

- Provide leadership, coaching, mentoring, and performance oversight for embedded GSOC personnel.

- Foster a high-performance culture focused on accountability, collaboration, and continuous improvement.

- Ensure operators adhere to established SOPs, escalation protocols, and service standards.

- Ensure timely response to security incidents impacting personnel, facilities, operations, executives, and business continuity.

- Coordinate emergency communications, crisis management support, and stakeholder notifications.

- Lead after-action reviews and identify opportunities for operational improvements following significant incidents.

- Develop, review, and maintain GSOC policies, procedures, playbooks, and escalation frameworks.

- Implement quality assurance measures to maintain consistency across shifts and personnel.

- Design and manage training programs to ensure operator readiness and operational excellence.

- Support exercises, drills, and crisis response simulations.

Requirements:

- 7+ years of experience within a GSOC, Security Operations Center, Fusion Center, intelligence function, or similar security operations environment.

- 3+ years of people leadership or supervisory experience.

- Experience supporting the standing up, transforming, or expanding of a GSOC, Fusion Center, or enterprise security program.

- Experience managing or supporting 24/7 security operations.

- Experience developing SOPs, operational frameworks, and incident management processes.

- Demonstrated success leading operational transformation or program improvement initiatives.

- Strong understanding of incident management, crisis response, threat monitoring, and security operations best practices.

- Excellent written and verbal communication skills with experience briefing senior stakeholders and executives.

- Ability to influence stakeholders and drive change within a complex organizational environment.

- Background in intelligence analysis, risk management, corporate security, emergency management, or business continuity.

- Experience managing contract security personnel and multiple vendor relationships.

- Familiarity with travel risk management, executive protection support, and global incident monitoring.

- Knowledge of security technologies such as access control systems, CCTV platforms, incident management systems, mass notification tools, and threat intelligence platforms.

Benefits:

- Competitively positioned compensation and benefits package.

- Discretionary bonus scheme.

- Hybrid working arrangements.

- Medical, prescription, dental, vision, life, and disability benefits.

- 401(k) retirement plan.

- Nationwide pet insurance.

- Employee assistance program.

## Skills

### Required
- GSOC management
- security operations
- incident management
- crisis response
- threat monitoring
- leadership
- communication
- influence
- change management
- intelligence analysis
- risk management
- corporate security
- emergency management
- business continuity

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