# Senior Manager - Employee Relations

**Company**: Freshworks
**Location**: San Mateo, CA
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: $203,490 - $251,370
**Category**: Human Resources
**Industry**: Technology

**Apply**: https://jobs.smartrecruiters.com/Freshworks/744000140744969-senior-manager-employee-relations?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_a9f24dcc-6b3

## Description

We are seeking a Senior Manager - Employee Relations to join our global ER leadership team. As a key member, you will own the employee relations agenda across the United States and Europe.

You will co-create ER strategy alongside our global ER leadership, bringing a unique lens and deep cross-cultural fluency to how we build a high-trust, high-performance culture.

Responsibilities:

- Co-create ER strategy with the global ER leadership team

- Own the day-to-day ER agenda for Europe and the United States

- Build capability across the broader People organization on conflict resolution, mediation, restorative justice, and bias-aware decision-making

- Partner with the global ER team to re-imagine how we address performance concerns, involuntary exits, and organisational changes

- Serve as a trusted expert on organizational health issues

- Ensure governance and compliance with employment policies and practices across the US and Europe

- Work closely with HR Business Partners, Talent Development, Total Rewards, and Legal to deliver coordinated, seamless support on ER matters

- Drive accountability through strong case management practices, meaningful metrics, and a continuous improvement mindset

- Partner with Legal to navigate works councils, trade unions, and local consultation requirements in European markets

Qualifications:

- BS/BA degree required; JD or advanced HR qualification a plus

- 7+ years of relevant experience in employee relations, workplace conflict, and performance management

- Proven experience operating as an ER practitioner at a senior level

- Demonstrated ability to attract, develop, and inspire talent

- Fresh, innovative, and data-driven thinking applied to complex, long-standing ER challenges

- Strong business and people acumen, with excellent consulting, conflict resolution, and facilitation skills

- In-depth understanding of diversity, equity, and inclusion issues and their application to employee relations practice

- Knowledge of UK and European employment law highly desired

- Proficient in US employment law (ADA, ADEA, FMLA)

Benefits:

- Competitive salary ($203,490 - $251,370)

- Bonus compensation

- Opportunities for growth and development

- Flexible work arrangements

- Inclusive and diverse work environment

## Skills

### Required
- Employee Relations
- Workplace Conflict
- Performance Management
- Diversity, Equity, and Inclusion
- US Employment Law
- European Employment Law

### Nice to have
- JD or advanced HR qualification
- Cross-border expertise
- HR technology and case management tools

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Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/Freshworks/744000140744969-senior-manager-employee-relations?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)