# Customer Value Partner, Enterprise - NHS Accounts

**Company**: Multiverse
**Location**: London, England
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Sales
**Industry**: Technology

**Apply**: https://jobs.ashbyhq.com/multiverse/81d0ffae-1b92-472b-bb47-b32eb9acce94?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/customer-value-partner-enterprise-nhs-accounts-a9f03499-9c1/

## Description

Every team has AI, but few have mastered it. At Multiverse, we're building a tech-first institution that combines work and learning to close the critical skills gap. As a Customer Value Partner (CVP) in the Enterprise segment, you will be the single point of accountability for our customers from the moment a contract is signed. You will lead the end-to-end journey, ensuring every launch is flawless, every program delivers measurable business impact, and every partnership has a clear, data-backed roadmap for expansion.

Responsibilities:

- Independently lead the end-to-end customer journey for a portfolio of Enterprise accounts

- Build and defend credible, multi-threaded relationships across HR, executive sponsors, and business leaders

- Partner with executive sponsors to translate complex learning outcomes into specific business impact narratives

- Independently build 12-month Mutual Action Plans and Discovery Workshops

- Oversee launch excellence and the critical "First 90 Days"

- Lead structured Executive Business Reviews (EBRs)

- Synthesize delivery outcomes into compelling proof

- Proactively identify expansion and upsell triggers

- Methodically experiment with playbooks and templates to improve how the work is done

- Align Delivery, Product, and Support teams to remove barriers

About You:

- 3+ years of experience in Customer Success, Account Management, or Consulting

- Proven experience of working within the NHS, or managing NHS accounts or contracts as a supplier or partner

- Natural project leader who can leverage internal teams to deliver a seamless customer experience

- Data-fluent, able to interpret complex datasets and correlate Multiverse delivery data with a client's internal KPIs

- Commercial nose for growth, understanding the mechanics of Net Revenue Retention (NRR)

- Director-ready, able to hold the room during an EBR and navigate difficult conversations

Benefits:

- 27 days holiday (including 3 winter shutdown days) and bank holidays, plus 5 extra days off

- Bupa private medical insurance, a medical cash back plan, therapy through Spill and gym access through Wellhub

- Equity for all, with share options for every permanent employee

- Life insurance at 3x salary, a workplace pension with 4% contribution from us, Cycle to Work and a Tech Scheme

- Enhanced maternity and paternity leave, adoption and shared parental leave, paid leave after pregnancy loss, and a workplace nursery scheme

- Hybrid working: 3 days a week in the office, plus 10 days a year to work from anywhere

For more fresh new jobs, check out [yubhub.co](https://yubhub.co/).

## Skills

### Required
- Customer Success
- Account Management
- Consulting
- Project Leadership
- Data Analysis
- Net Revenue Retention (NRR)
- Executive Business Reviews (EBRs)

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Source: [Apply at jobs.ashbyhq.com](https://jobs.ashbyhq.com/multiverse/81d0ffae-1b92-472b-bb47-b32eb9acce94?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)