# Manager - Total Performance | WC, GL, AUTO and PD

**Company**: Sedgwick
**Experience**: senior
**Job type**: full-time
**Category**: Insurance
**Industry**: Insurance

**Apply**: https://sedgwick.wd1.myworkdayjobs.com/en-US/Sedgwick/job/Baton-Rouge-LA---Westfork/Manager---Total-Performance---WC--GL--AUTO-and-PD_R79669?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_a9e4c0ed-02e

## Description

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected.

As a Manager - Total Performance, you will monitor team and colleague technical and quality activities with a focus on trends and quality compliance. You will recommend office needs for training to management and plan and initiate appropriate actions facilitating overall office performance, development, and improvement.

**Responsibilities:**

- Administer the COMPASS program and conduct local office file audits.

- Present audit findings and results to local, regional, and national management.

- Assist Operations managers in coordinating and implementing national quality initiatives at the local level.

- Manage and coordinate training and improvement activities needed to meet established operational and technical audit requirements.

- Manage colleague coaching, mentoring, and group training.

- Manage new colleague training.

- Provide supervisors with objective colleague quality measurements for use in the Managing Accountability People Performance (MAPP) program.

- Participate in quarterly national total performance management (TPM) review meetings with national TPM and Quality leaders.

- Conduct training during regional claims school quarterly.

- Maintain technical claims and jurisdictional expertise.

- Perform other duties and client projects as assigned.

**Supervisory Responsibilities:**

- Administer company personnel policies in all areas and follow company staffing standards and training recommendations.

- Interview, hire, and establish colleague performance development plans.

- Conduct colleague performance discussions.

- Provide support, guidance, leadership, and motivation to promote maximum performance.

**Qualifications:**

- Bachelor's degree from an accredited college or university preferred.

- Professional certification such as AIC, CPCU, or ARM preferred.

- Eight (8) years of related experience or equivalent combination of education and experience required, including five (5) years claims management and two (2) years supervisory experience.

- Two (2) years service with the company preferred.

**Work Environment:**

- Clear and conceptual thinking ability.

- Excellent judgment, troubleshooting, problem-solving, analysis, and discretion.

- Ability to handle work-related stress.

- Ability to handle multiple priorities simultaneously.

- Ability to meet deadlines.

- Computer keyboarding.

- Travel as required.

## Skills

### Required
- claims management
- supervisory experience
- COMPASS program
- quality compliance
- training and development

### Nice to have
- AIC
- CPCU
- ARM

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Source: [Apply at sedgwick.wd1.myworkdayjobs.com](https://sedgwick.wd1.myworkdayjobs.com/en-US/Sedgwick/job/Baton-Rouge-LA---Westfork/Manager---Total-Performance---WC--GL--AUTO-and-PD_R79669?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)