# Fraud Operations Team Lead

**Company**: Stripe
**Location**: Mexico City
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Category**: Operations
**Industry**: Finance

**Apply**: https://job-boards.greenhouse.io/stripe/jobs/7685460?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_a9e20a56-6a3

## Description

## Job Overview

As a Fraud Operations Team Lead at Stripe, you will lead a team of Operations Associates while maintaining hands-on involvement in complex casework. You will drive operational excellence, develop talent, and deliver strategic initiatives that shape the future of our Risk Operations function.

## Responsibilities

- Lead, coach, and develop a team of Operations Associates through regular 1:1s, performance conversations, and structured goal-setting aligned with organisational priorities.

- Monitor and report on team performance against KPIs, managing capacity, scheduling, and workload distribution across queues and channels.

- Dedicate approximately 40% of your time to core casework, including handling complex, high-risk escalations and conducting quality reviews.

- Serve as a subject matter expert in Risk and Fraud Operations, guiding thorough investigations to protect Stripe's business, brand, and mission.

- Lead root cause analyses on complex operational challenges, leveraging data to identify trends, surface gaps, and drive actionable improvements.

- Develop sustainable solutions to systemic issues and present data-backed recommendations to leadership.

- Build and maintain strong cross-functional relationships across the Risk vertical, representing your team's priorities in strategic forums.

- Support recruitment, hiring, and onboarding initiatives while fostering an inclusive, high-performing team culture.

- Advocate for meaningful product and process improvements that deliver lasting operational impact.

- Champion company-building initiatives, mentor future leaders, and consistently model Stripe's core principles in all decision-making.

## Requirements

- 6+ years of experience in Fraud Operations, Fraud Strategy, or Financial Crime Operations.

- Proven experience coaching and leading operations teams with a track record of managing and improving performance.

- Experience mentoring others and delivering constructive, growth-oriented feedback.

- Strong ability to use data to drive operational decisions and deliver weekly and monthly business metrics and reporting.

- Demonstrated subject matter expertise in Risk Operations.

- Ability to work cross-functionally to deliver results and build strong partnerships.

- Exemplary planning, prioritisation, and time management skills.

- Excellent written and verbal communication skills.

- Fluency in both English and Spanish.

## Preferred Qualifications

- Deep knowledge of risk reviews, policy/compliance operations, and fraud detection tools.

- Experience managing risk events and identifying at-risk scenarios within operational systems.

- Experience leading or contributing to cross-departmental or transformational initiatives.

- Familiarity with operational tools such as Jira and incident management workflows.

## Skills

### Required
- Fraud Operations
- Fraud Strategy
- Financial Crime Operations
- Leadership
- Data Analysis
- Risk Operations
- Communication
- Project Management

### Nice to have
- Risk Reviews
- Policy/Compliance Operations
- Fraud Detection Tools
- Jira
- Incident Management Workflows

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/stripe/jobs/7685460?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)