# Guest Service Associate - F&B Service

**Company**: AccorHotel
**Location**: Chennai, TN
**Experience**: entry
**Job type**: full-time
**Category**: Hospitality
**Industry**: Hospitality

**Apply**: https://jobs.smartrecruiters.com/AccorHotel/744000161449696-guest-service-associate-f-b-service?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/guest-service-associate-f-and-b-service-a9c465e6-dd8/

## Description

We are seeking a Guest Service Associate - F&B Service to join our team at Mercure Chennai Sriperumbudur Hotel.

The hotel is located in Sriperumbudur-Oragadam industrial area, a 45-minute drive from Chennai airport, and offers local and authentic experiences to travelers.

**Key Responsibilities:**

- Provide proficient and professional Food & Beverage service to guests, meeting and exceeding their expectations

- Welcome guests by greeting them according to standards

- Respond to customer queries, resolving issues in a timely and efficient manner

- Attend to guest complaints, requests, or inquiries regarding food and services

- Establish and maintain seamless coordination with all departments to ensure maximum cooperation, productivity, morale, and guest service

**Financial Management:**

- Identify optimal, cost-effective use of resources and educate the team on the same

**Operational Management:**

- Set up operating equipment and inspect linen and condiments before service

- Be familiar with all dishes on the menu

- Clear soiled chinaware, glassware, and silverware from guest tables and reset tables for next arrivals

- Take guest orders and advise on special menu options in the absence of the Food & Beverage Team Leader

**Hygiene / Personal Safety / Environment:**

- Maintain a clean and tidy workplace and storage areas, respecting HACCP regulations

- Respect safety guidelines for equipment and apply hotel security regulations

- Meet the hotel's commitments to the Environment Charter and ISO 14001 environmental commitments

**Qualifications:**

- Diploma/Secondary school education

- Additional certification in Food & Beverage (advantageous)

- Good reading, writing, and oral proficiency in English

- Ability to speak other languages and basic understanding of local languages (advantageous)

**Competencies:**

- Good communication and customer contact skills

- Service-oriented with attention to detail

- Ability to work effectively in a team

- Self-motivated and energetic

- Well-presented and professionally groomed at all times

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## Skills

### Required
- English
- customer service
- food and beverage service

### Nice to have
- additional languages
- basic understanding of local languages
- Food & Beverage certification

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Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/AccorHotel/744000161449696-guest-service-associate-f-b-service?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)