# Operations Engineer

**Company**: GCIO
**Location**: Kraków, PODLASKIE
**Experience**: senior
**Job type**: full-time
**Salary**: 17484 PLN – 20000 PLN
**Category**: IT
**Industry**: Finance

**Apply**: https://portal.careers.hsbc.com/careers/job/563774612510075?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_a9b38ef8-d07

## Description

We are looking for an Operations Engineer to oversee IT service performance and operational continuity across critical applications and services.

You will manage service levels, coordinate with internal teams and external vendors, and provide a single point of contact across the ITIL service lifecycle.

Responsibilities:

- Manage IT service delivery to meet agreed service levels and performance standards

- Maintain end-to-end control of applications and services across DEV, UAT, Production and Contingency and ensure ongoing improvement

- Plan and implement service requirements such as evergreening and capacity upgrades and communicate service performance to Product Owners

- Update inventory tools to maintain accurate service and application information

- Act as the contact and escalation point between IT and business stakeholders for service-related matters

- Oversee incident, problem and change management processes in line with ITIL best practices

- Coordinate with production support teams to secure timely resolution of service issues

- Run service reviews and operational meetings and identify continual improvement opportunities

Requirements:

- Substantial experience in IT service management, service delivery or software support

- Strong understanding of ITIL framework and service management best practice including SLM, Service Continuity, Information Security Management and Change, Incident and Problem Management

- Effective use of ITSM tools including ServiceNow, Jira and Confluence

- Excellent communication skills with business stakeholders, internal teams and external vendors

- Structured problem-solving and organisational skills

- Ability to deliver work in highly controlled, governed and regulated environments

- Strong English language skills in writing and verbally

Benefits:

- Competitive salary (17484 PLN – 20000 PLN monthly, gross)

- Variable pay influenced by Group performance, business/function performance and individual performance

- Comprehensive and competitive package of benefits covering healthcare, family friendly leaves, pension and life assurance

- Additional bonuses for recognition awards

- Multisport card

- Private medical care

- Life insurance

- One-time reimbursement of home office set-up (up to 800 PLN)

- Cafeteria platform

- Employee assistance program

- Additional contributions to PPK scheme

- Corporate parties & events

- CSR initiatives

- Nursery discounts

- Financial support with trainings and education

- Social fund

- Flexible working hours

- Free parking

## Skills

### Required
- ITIL
- ServiceNow
- Jira
- Confluence
- IT service management
- problem-solving
- communication

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Source: [Apply at portal.careers.hsbc.com](https://portal.careers.hsbc.com/careers/job/563774612510075?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)