# Staff Impartner Product Owner, PRM

**Company**: Twilio
**Location**: Remote - US
**Work arrangement**: remote
**Experience**: staff
**Job type**: full-time
**Salary**: $120,640 - $150,800
**Category**: IT
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/twilio/jobs/8088442?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_a9b38b85-717

## Description

At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

As a Staff Impartner Product Owner, PRM, you will build extraordinary tools and solutions for our rapidly growing Global Partnerships team in conjunction with our Go-To-Market (GTM) teams. The Partner Support team is essential for the success and scalability of our partner and indirect sales channels.

## Responsibilities

In this role, you'll:

- Act as the primary subject matter expert and trusted advisor for our Impartner PRM platform, defining and getting alignment on partner portal workflows, deal registration policies, and lead distribution procedures.

- Serve as the strategic liaison between the Partner teams and technical teams, ensuring all business requirements are fully documented, articulate the 'what' and 'why,' and are clearly understood by platform developers.

- Analyze and document 'as-is' and 'to-be' process flows to identify gaps, friction points for partners, and automation opportunities that can be converted into technical requirements.

- Maintain a holistic view of Salesforce and Impartner sync logic, user personas, and data flows to ensure portal configurations do not break upstream or downstream GTM systems.

- Partner closely with solution architects and development teams to design clean, scalable integrations between Salesforce.com, Impartner, and adjacent marketing automation or ERP technologies.

- Collaborate with end-users, technical squads, and change enablement teams from initial discovery through requirements gathering, build, user acceptance testing (UAT), and deployment.

- Maintain a quarterly operational roadmap of enhancements for the partner experience, targeting increased channel efficiency, accurate pipeline reporting, and readiness for scale.

- Set and track critical metrics for all initiatives.

## Qualifications

Required:

- 8+ years of hands-on experience configuring, managing, or owning the Impartner PRM platform (including experience with modules like Deal Registration, Partner Analytics, or Locator).

- 5+ years of experience working with Salesforce.com (CRM), with a deep understanding of standard objects (Accounts, Contacts, Leads, Opportunities) and how they sync with external PRM tools.

- 6-8 years of product ownership, product management, or business analysis experience in an agile environment.

- Demonstrated ability to document complex workflows and perform clear to-be gap analyses.

- Strong presentation, communication, and facilitation skills, with a proven track record of creating alignment among diverse stakeholders.

- Success in running project timelines, managing backlogs, communicating across business units, and driving quick, definitive decisions.

Desired:

- Certifications: Salesforce Certified Administrator

- Agile Frameworks: Experience working within an Agile methodology (Scaled Agile / SAFe is a big plus)

- M&A Integration: Experience consolidating disparate partner portals or CRM systems resulting from mergers and acquisitions

- Other Systems: experience with Cloud Coach and Professional Services workflow is a plus

- Global Collaboration: Experience working alongside a global GTM or Channel Operations team, navigating international localization or currency requirements

- Tool Fluency: Familiarity with backlog management and collaboration tools like Jira and Confluence and Airtable

## Benefits

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

## Salary

The estimated pay ranges for this role are as follows:

- $120,640 - $150,800

Target Bonus Percentage 15%

## Skills

### Required
- Impartner PRM
- Salesforce.com
- Product Ownership
- Business Analysis
- Process Mapping
- Cross-Functional Leadership
- Project Execution

### Nice to have
- Salesforce Certified Administrator
- Agile Frameworks
- M&A Integration
- Cloud Coach
- Professional Services workflow
- Global Collaboration
- Jira
- Confluence
- Airtable

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/twilio/jobs/8088442?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)