# Growth Engineer, Support Engineering

**Company**: Firecrawl
**Location**: San Francisco, CA
**Work arrangement**: remote
**Experience**: senior
**Job type**: Full time
**Salary**: $205K – $250K
**Category**: Engineering
**Industry**: Technology

**Apply**: https://jobs.ashbyhq.com/firecrawl/61f134a9-d91f-4b7b-a35d-14c60916454e?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_a99e70ca-c18

## Description

You'll build the systems that let Firecrawl's support scale faster than its headcount. As thousands of developers build on us, the way we support them has to get smarter, not just bigger.

This is a full-stack engineering role on the Support Engineering team: you'll build the internal tools, automations, and AI-assisted workflows that make support fast and effective, and you'll ship product improvements that cut tickets at the source by making Firecrawl clearer and easier to use.

**Responsibilities**

- Build the internal tools and automations that make support fast, accurate, and scalable

- Ship AI-assisted support workflows that deflect, triage, and resolve issues faster

- Fix problems at the source: ship product and DX improvements that stop tickets before they happen

- Turn recurring support pain into engineering solutions the whole team relies on

- Work close to real developer problems and close the loop between support and product

**Requirements**

- You're a strong full-stack engineer who likes building tools other people depend on

- You've built internal tools, automations, or developer-facing systems that got used every day

- You think about leverage: how one system can save a team hundreds of hours

- Bonus for experience building with LLMs in production (prompt engineering, tool use, inference pipelines) or with support/DX tooling

- You move fast and close the loop - you'd rather ship, measure, and iterate than perfect on paper

**Benefits & Perks**

- Salary that makes sense , $205,000–$250,000/year, based on impact, not tenure

- Own a piece , Up to 0.05% equity in what you're helping build

- Generous PTO , 15 days mandatory, anything after 24 days, just ask (holidays excluded); take the time you need to recharge

- Parental leave , 12 weeks fully paid, for all parents

- Wellness stipend , $100/month for the gym, therapy, massages, or whatever keeps you human

- Learning & Development , Expense up to $1,000/year toward anything that helps you grow professionally

- Team offsites , A change of scenery, minus the trust falls

- Sabbatical , 3 paid months off after 4 years, do something fun and new

## Skills

### Required
- full-stack engineering
- internal tools
- automations
- AI-assisted workflows

### Nice to have
- LLMs
- prompt engineering
- tool use
- inference pipelines
- support/DX tooling

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Source: [Apply at jobs.ashbyhq.com](https://jobs.ashbyhq.com/firecrawl/61f134a9-d91f-4b7b-a35d-14c60916454e?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)