# Enterprise Customer Success Manager

**Company**: Harvey
**Location**: Toronto, ON
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: Full time
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://jobs.ashbyhq.com/harvey/77c480a0-e507-46a4-a417-335903381904?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_a998af55-ab7

## Description

At Harvey, we're transforming how legal and professional services operate by combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise.

As an Enterprise Customer Success Manager, you'll play a critical role in guiding clients through their journey with Harvey, ensuring they derive maximum value from our technology. You'll act as a trusted advisor, deeply integrating Harvey into their business processes and workflows.

## Responsibilities

- Lead the integration of Harvey into client workflows, ensuring seamless adoption and optimal use of our AI solutions.

- Evangelize the power of LLMs, meeting with and enabling end-users to adopt Harvey on a daily basis.

- Serve as the primary contact for clients, delivering a superior customer experience through a prescriptive and consultative approach.

- Leverage adoption rates, utilization metrics, and other KPIs to drive strategies ensuring client satisfaction and high ROI.

- Encourage user and stakeholder engagement, transforming them into Harvey advocates within their organizations.

- Monitor customer health using analytics and feedback, ensuring readiness for renewal and expansion opportunities.

- Relay client insights back to internal teams, aiding in the continuous improvement of our product and services.

- Travel may be required from time to time, including visits to customer office locations and company offices.

## Requirements

- Experienced professionals with a background in Enterprise SaaS, legal (big law), or top-tier management consulting firms and direct experience managing large-scale technology projects.

- Excellent communication and strategic planning skills, capable of influencing stakeholders at various levels.

- Results-driven candidates who are able to ruthlessly prioritize competing tasks and demanding customers seamlessly.

- Team players described as committed, collaborative, and proactive with a team-first mentality.

## Benefits

- A chance to be at the forefront of AI technology and innovation, directly impacting how clients' businesses operate and thrive.

- An opportunity to contribute to the growth and direction of our rapidly evolving Customer Success program, building out best-in-class playbooks and processes.

- A collaborative work environment that promotes growth, learning, and development.

## Skills

### Required
- strategic planning
- communication
- project management
- AI solutions
- customer relationship management

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Source: [Apply at jobs.ashbyhq.com](https://jobs.ashbyhq.com/harvey/77c480a0-e507-46a4-a417-335903381904?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)