# US CONTACT CENTER PREMIER SPECIALIST

**Company**: HSBC
**Location**: Buffalo, New York
**Job type**: full-time
**Category**: Finance
**Industry**: Finance

**Apply**: https://portal.careers.hsbc.com/careers/job/563774612070611?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_a98cb1fb-8c3

## Description

We are seeking a US Contact Center Premier Specialist to provide expert service support to our Premier and Private Bank clients. As a specialist, you will handle a wide variety of topics, including account opening support, digital navigation, unsecured lending guidance, payment expertise, and deposit servicing.

Responsibilities:

- Provide high-quality service to achieve maximum customer satisfaction

- Maintain attention to detail and high accuracy in directing and navigating customers to appropriate resolutions

- Adhere to chat procedures and guidelines, taking ownership and initiative to complete necessary research and customer follow-up

- Maintain a working knowledge of regulations to identify risk or fraudulent activity

- Handle multiple banking products, including credit cards, internet banking, and deposits

- Generate customer loyalty through strong knowledge of key products and services

- Achieve individual targets and goals within a team-based environment

- Act as a role model for our Group values and behaviours

Qualifications:

- Minimum of high school diploma or General Educational Development Test

- Customer-centric with the ability to thrive in a team environment

- Excellent communication skills and ability to work in a high-volume, fast-paced environment

- Proficiency with personal computers and basic software packages

Benefits:

- Competitive pay and benefits package

- Robust Wellness Hub

- Industry-leading volunteerism policy and matching gift program

- Comprehensive program of immersive Sustainability and Climate Change Initiatives

## Skills

### Required
- customer service
- communication skills
- basic software packages
- banking products

### Nice to have
- team work
- problem-solving
- organisational skills

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Source: [Apply at portal.careers.hsbc.com](https://portal.careers.hsbc.com/careers/job/563774612070611?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)