# Customer Service Representative

**Company**: CVS Health
**Location**: Franklin, TN
**Job type**: full-time
**Salary**: $17.00 - $28.46
**Category**: Customer Service
**Industry**: Healthcare

**Apply**: https://cvshealth.wd1.myworkdayjobs.com/en-US/CVS_Health_Careers/job/TN---Franklin/Customer-Service-Representative--Accident-and-Health-Franklin--TN_R1022697?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_a97f7fa5-487

## Description

We're building a world of health around every individual , shaping a more connected, convenient, and compassionate health experience.

At CVS Health, you'll be surrounded by colleagues who care deeply, innovate with purpose, and prioritize safety and quality in everything they do.

**Position Summary**

As a Customer Service Representative, you will operate as a representative of the company, answering and documenting incoming contacts to determine their nature and respond to complex calls related to specialized services.

Your main responsibilities include:

- Ensuring every member is shown respect and kindness, and that all questions are thoroughly answered to ensure a high level of customer satisfaction and loyalty

- Identifying and evaluating data to determine and implement the appropriate course of action to resolve complaints and/or coordinate service recovery

- Following established procedures to meet customer/member needs and enhance the company's brand recognition and competitive advantage

- Handling questions regarding A&H and FE plans to help members understand their coverage

- Communicating effectively with diverse work units and relevant organizational departments to resolve issues quickly

- Performing tasks using available tools to recall necessary information

- Documenting customer correspondence and maintaining confidential records of patient information

- Meeting company-set metrics and striving for first-call resolution

**Required Qualifications**

- Minimum 6+ months of previous call center experience or customer service

- Minimum 6+ months of experience demonstrating basic computer proficiency, including navigating multiple software applications, using telephone systems effectively, and performing routine computer-based tasks accurately and efficiently

- Multitasking capability with superb time management

**Preferred Qualifications**

- Experience with accident and health and whole life insurance

- Claims experience

- Working knowledge of problem-solving and decision-making skills

- Excellent verbal and written communication, active listening, and the ability to express information clearly

- Patience, empathy, and the ability to handle difficult customers professionally

**Education**

- High school diploma or up to 1 year equivalent experience

**Anticipated Weekly Hours**

40

**Time Type**

Full-time

**Pay Range**

$17.00 - $28.46

**Benefits**

This full-time position is eligible for a comprehensive benefits package, including medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

## Skills

### Required
- customer service
- call center experience
- computer proficiency
- multitasking
- time management

### Nice to have
- accident and health insurance
- whole life insurance
- claims experience
- problem-solving
- decision-making
- verbal and written communication
- active listening

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Source: [Apply at cvshealth.wd1.myworkdayjobs.com](https://cvshealth.wd1.myworkdayjobs.com/en-US/CVS_Health_Careers/job/TN---Franklin/Customer-Service-Representative--Accident-and-Health-Franklin--TN_R1022697?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)