# Customer Quality Engineer (CQE)

**Company**: Cisco
**Location**: Bangalore, India
**Experience**: senior
**Job type**: full-time
**Category**: Engineering
**Industry**: Technology

**Apply**: https://cisco.wd5.myworkdayjobs.com/en-US/Cisco_Careers/job/Bangalore-India/Quality-Engineer_2017490-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_a97477fe-08b

## Description

As a Customer Quality Engineer (CQE) at Cisco, you will serve as a high-level technical authority and strategic partner for critical customers.

You will bridge the gap between Engineering, Global Supply Chain, and Customer Experience organizations, driving proactive quality strategies as the customer's advocate, leading high-impact failure investigations, and influencing executive stakeholders through data-driven insights.

**Key Responsibilities**

- Develop and drive a customer-centric hardware quality engagement model for strategic accounts

- Lead monthly external hardware quality performance deep dives, providing actionable metrics and expert-level Root Cause Analysis (RCA) discussions

- Coordinate complex customer communications regarding corrective and customer mitigation actions

- Lead field remediation actions for high-impact events in key customer's networks

- Implement and track field mitigation agreements, minimizing customer risk and downtime

- Apply advanced statistical methods and data analytics to uncover actionable insights

- Partner with quality and design engineering teams to maintain deep knowledge of product architecture and failure mechanisms

- Provide in-region support for critical escalations, assessing technical impact and executing rapid field actions

**Required Qualifications & Experience**

- Bachelor's Degree in Engineering or related with 8+ years of experience, or Master's Degree or related with 6+ years of experience

- Extensive experience in Product or Customer Quality Engineering with a deep understanding of product architecture and complex failure mechanisms

- Proven ability to analyze technical changes and provide strategic recommendations

- Demonstrated success leading multiple high-priority projects and acting as a technical lead in cross-functional environments

- Exceptional ability to apply statistical modeling and data analytics to identify innovative solutions

- Superior ability to influence and align executive-level stakeholders through data-driven storytelling

## Skills

### Required
- Statistical Modeling
- Data Analytics
- Root Cause Analysis
- Quality Engineering
- Product Architecture

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Source: [Apply at cisco.wd5.myworkdayjobs.com](https://cisco.wd5.myworkdayjobs.com/en-US/Cisco_Careers/job/Bangalore-India/Quality-Engineer_2017490-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)