# Operations Associate

**Company**: Flexport
**Location**: Guadalajara, Mexico
**Work arrangement**: onsite
**Experience**: mid
**Job type**: full-time
**Category**: Operations
**Industry**: Logistics

**Apply**: https://job-boards.greenhouse.io/flexport/jobs/8021749?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_a971f446-cd1

## Description

## The Opportunity

Flexport's Global Operations team manages customer supply chains end-to-end. As an Operations Associate in our Guadalajara team, you'll ensure high-quality shipment execution, on-time performance, and excellent customer experience.

## Responsibilities

- You'll be the front line to ensure the highest standard of Flexport quality: shipments move on-time and exceptions are handled appropriately.

- You'll be responsible for ensuring your work satisfies internal KPIs and SLAs that demonstrate quality delivery.

- You'll follow standard operating procedures (SOP).

- You'll own the client experience; solving client issues quickly and ensuring smooth operations at origin and destination, escalating issues as needed.

- Your team will seamlessly coordinate day-to-day logistics operations with internal and external partners.

- You'll execute the end-to-end movement of freight shipments within a regional network (both imports and exports), including intermodal movements.

- You'll assist the shipments managed by partners as we drive partner autonomy.

- You'll quote and invoice client shipments with responsibility to their P&L.

- You'll participate in QBR and MBR presentation prep as well as hold client operational calls when deemed necessary.

## Requirements

- 2+ years of experience in logistics, freight forwarding, supply chain, ocean carrier operations, or consulting (ocean freight knowledge is a plus).

- Bachelor’s Degree preferred.

- Able to adapt to new technology and can thrive in a fast-paced environment.

- Effective time management.

- Attention to detail.

- Ability to effectively seek and receive feedback.

- Effective communication both verbally and in writing in client-facing interactions.

- Teamwork and relationship building.

- Orientation towards working smarter and adopting best practices and standardization.

- Problem-solving capabilities.

- Fluent in English and Spanish.

- A "compliance first" attitude.

## Skills

### Required
- logistics
- freight forwarding
- supply chain
- ocean carrier operations
- consulting
- time management
- problem-solving
- communication
- teamwork

### Nice to have
- ocean freight knowledge
- Bachelor’s Degree

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/flexport/jobs/8021749?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)