# Senior Merchant Account Manager (Retail/FMCG)

**Company**: Grab
**Location**: Singapore
**Experience**: executive
**Job type**: full-time
**Category**: Sales
**Industry**: Technology

**Apply**: https://jobs.smartrecruiters.com/Grab/744000152327724-senior-merchant-account-manager-retail-fmcg-?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_a96ffb44-60a

## Description

Grab is Southeast Asia's leading superapp, offering various services such as food delivery, financial management, and transportation.

The Senior Merchant Account Manager (Retail/FMCG) will be responsible for growing and managing Enterprise Retail merchant accounts and Fast Moving Consumer Goods (FMCG) businesses.

**Responsibilities**

- Establish and manage strong business relationships with key GrabMart and GrabPay merchants and FMCG partners to drive their growth.

- Lead all elements of account management, including business identification, business development strategy, partner negotiation, day-to-day account management, and execution of key initiatives.

- Enable accounts' growth and success, measured by GMV and advertising revenue.

- Form deeper relationships with accounts through collaboration in other Grab verticals such as GrabAds and GrabExpress.

**Critical Tasks**

- Work with the Retail/FMCG Account Management Leads and Head of Merchants on individual account's business development strategy.

- Manage a portfolio of accounts with a focus on building lasting relationships and increasing profitability/revenue.

- Analyze merchant performance data and create actionable plans to optimize growth and revenue.

- Develop and execute business strategies to grow merchant sales and collaborate across Grab's verticals.

- Drive growth for accounts, measured by GMV and advertising revenue, and ensure that the partner thrives on the platform through these key initiatives:

- Engage accounts to ensure thorough understanding of their needs, concerns and business objectives.

- Analyze data and develop initiatives to increase revenues/profitability for your portfolio.

- Work across functions to tailor account specific needs (e.g. customized reporting, marketing support, integrations, product, etc.) to ensure accounts have the most optimized experience with Grab.

- Drive operational excellence by working with the merchants and operations teams.

- Work closely with business teams to develop joint business plans, conduct regular business reviews and pitch strategic initiatives.

**Qualifications**

- Bachelor's degree in Business / Management or equivalent.

- 3 or more years of account management (preferred), sales, business development or partnerships.

- Manage conversations with C-level positions and senior stakeholders.

- Identify and provide comprehensive solutions for varying customer needs.

- Comfortable with managing data and able to perform analysis.

**Benefits**

- Term Life Insurance and comprehensive Medical Insurance.

- GrabFlex, a benefits package that suits your needs and aspirations.

- Parental and Birthday leave, and Love-all-Serve-all (LASA) volunteering leave.

- Confidential Grabber Assistance Programme.

- FlexWork arrangements such as differentiated hours.

## Skills

### Required
- account management
- sales
- business development
- partnerships
- data analysis

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Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/Grab/744000152327724-senior-merchant-account-manager-retail-fmcg-?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)