# US- Project Manager (Enterprise)

**Company**: PointClickCare
**Location**: Remote, USA
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Salary**: USD 90,000-102,000 per-year-salary
**Category**: Operations
**Industry**: Healthcare

**Apply**: https://jobs.lever.co/pointclickcare/8fc5f3aa-6c3f-408f-9a0d-a3b0defa86ee?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_a969bef1-539

## Description

At PointClickCare, our mission is simple: to help providers deliver exceptional care. And that starts with our people.

As a leading health tech company that's founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives.

You will act as the primary client liaison, leading multiple customer-facing EHR implementation projects simultaneously. You will support enterprise customers, partnering with customer stakeholders and cross-functional teams to successfully deliver complex implementations across multiple locations and markets.

## Key Responsibilities:

- Thoroughly understand the customer's business and technical needs.

- Act as the primary point of contact for customer stakeholders throughout all phases of the project.

- Lead project kick-off meetings with customers and delivery resources.

- Define project scope and develop project plans, including goals, outcomes, deliverables, timelines and required resources.

- Manage multiple customer-facing software implementations, including project budgets, resources, communications, schedules and deliverables.

- Coordinate implementation activities across enterprise customer stakeholders, locations and internal teams to maintain alignment and drive successful project outcomes.

- Provide leadership and support to the implementation team and review deliverables prepared by the team.

- Monitor and report on project progress, challenges and recommended solutions to customers and internal stakeholders.

- Proactively identify and manage project risks, issues and dependencies, escalating concerns to project leadership and senior management as appropriate.

- Ensure customers successfully implement and adopt PointClickCare solutions, with a smooth transition to ongoing support upon project close.

- Report on deployments, schedules, budgets and revenue using internal processes and tools.

- Successfully manage competing priorities across multiple customer engagements.

- Strengthen the project management discipline by sharing knowledge, best practices and lessons learned across the team.

- Contribute to Professional Services goals and continuous improvement initiatives that improve project delivery and customer outcomes.

## Required Experience:

- Experience managing complex software implementations, ideally supporting enterprise or multi-site customers.

- Strong leadership, relationship-building and communication skills, with the ability to influence stakeholders and drive successful project outcomes.

- Strong analytical and problem-solving skills, with the ability to self-manage, prioritize competing demands and deliver quality outcomes.

- Demonstrated ability to adapt to evolving technologies and ways of working, leveraging AI and emerging tools to innovate, solve problems and improve project and customer outcomes.

- Previous experience with healthcare technology, including EHR, EMR, Pharmacy solutions, and/or PointClickCare experience is an asset but not required.

- Solid understanding of systems design is an asset.

- PMP or PRINCE2 designation is an asset.

## Travel to Office expectations

For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.

## Benefits & Perks:

Benefits starting from Day 1! Retirement Plan Matching Flexible Paid Time Off Wellness Support Programs and Resources Parental & Caregiver Leaves Fertility & Adoption Support Continuous Development Support Program Employee Assistance Program Allyship and Inclusion Communities Employee Recognition … and more!

For more fresh new jobs, check out [yubhub.co](https://yubhub.co/).

## Skills

### Required
- EHR implementation
- project management
- leadership
- communication
- analytical skills

### Nice to have
- healthcare technology
- AI
- emerging tools
- PMP
- PRINCE2

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Source: [Apply at jobs.lever.co](https://jobs.lever.co/pointclickcare/8fc5f3aa-6c3f-408f-9a0d-a3b0defa86ee?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)