# Verifications Operations Associate

**Company**: Stripe
**Location**: Bengaluru
**Work arrangement**: onsite
**Experience**: mid
**Job type**: full-time
**Category**: Engineering
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/stripe/jobs/7738241
**Canonical**: https://yubhub.co/jobs/job_a94fee6a-4cf

## Description

We're hiring a hands-on Verification Risk Ops Associate to support large-user special handling, migrations, and ORR activities. This person will review KYC/KYB docs, run data queries and reports, manage queues and routing, troubleshoot with users, and lead large-scale migrations and grace-period deployments.

Responsibilities:

- Plan, lead and execute large-user migrations end-to-end: coordinate technical steps, apply migration-based grace periods (AMP), monitor progress, resolve blockers, and ensure smooth onboarding at scale.
- Run and interpret Hubble/SQL queries and build simple dashboards to track migration status, rejection rates/types, SLAs, and backlogs; use data to set priorities and drive migration decisions.
- Configure internal systems queues for migration workflows: create, update, close queues and set routing/prioritization rules to support high-volume changes.
- Execute and validate reporting and API integrations for large users during migrations; troubleshoot data, sync, or integration issues.
- Review KYC/KYB documents and make verification decisions for onboarding and exception cases.
- Communicate with account teams, Vendor Managers, and external users: lead status calls, set meeting cadence, escalate approvals to leadership when required, and coordinate cross-functional input.
- Join user calls and incident channels to troubleshoot live issues, remove blockers quickly, and participate in incident response when tagged.
- Provide weekly and ad-hoc status updates to stakeholders and the Special Handling DRI; maintain timelines and clear exit criteria for projects.
- Create and maintain documentation: plans, Jira tickets, runbooks, post-mortems, and retrospective notes to capture lessons learned.

## Skills

### Required
- Strong English communication skills (written and verbal)
- Analytical problem-solving
- Adaptability
- User-facing experience
- Operational mindset

### Nice to have
- SQL
- API integrations
- Risk & compliance background
- Industry expertise in payments, e-commerce, or fintech
- Growth experience at a growth-stage internet/software company