# Field Service Engineer

**Company**: Ford Motor Company
**Location**: Los Angeles, CA
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Salary**: $81,800-$182,800
**Category**: Engineering
**Industry**: Automotive
**Wikidata**: https://www.wikidata.org/wiki/Q44294

**Apply**: https://efds.fa.em5.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/73161?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_a94f83a9-354

## Description

As a Field Service Engineer, you'll be the go-to technical expert and trusted advisor for Ford and Lincoln dealerships in your assigned Tech Zone.

You’ll spend about 4 days per week in Ford and Lincoln dealerships, focusing on three primary areas:

- Routine Dealership Visits & Service Performance

- Technical & Repair Assistance

- Legal, Customer Relations & Dispute Resolution Support

Responsibilities include:

- Diagnose the toughest vehicle concerns and improve dealership service processes

- Provide insights and recommendations to improve repair quality, efficiency, and customer satisfaction

- Lead diagnosis and repair strategy on difficult-to-repair vehicles

- Offer clear diagnostic guidance and coaching to dealership technicians

- Support Ford legal counsel, executive liaison, and dispute resolution teams

- Perform vehicle inspections and complete final repair attempts

- Serve as a technical expert in depositions, arbitrations, and trials

Consultative & Process Improvement Initiatives:

- Help dealerships create and maintain technician training plans

- Analyze why Field Service Engineer involvement was needed on difficult-to-repair vehicles

- Identify dealership process gaps and present practical solutions

- Partner with service departments to improve repair processes

- Ensure dealerships maintain a robust and complete inventory of Essential Service Tools and Equipment

Qualifications:

- Bachelor's degree

- 2+ years of automotive dealership diagnosis and repair experience

- 2+ years of experience using Microsoft 365

- Valid, unrestricted driver’s license

- Ability to operate manual transmission vehicles

- Ability and willingness to travel with overnight stays on a weekly basis

Benefits:

- Immediate medical, dental, vision, and prescription drug coverage

- Paid parental leave, new parent ramp-up programs, subsidized back-up child care

- Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments

- Vehicle discount program for employees and family members and management leases

- Tuition assistance

- Established and active employee resource groups

- Paid time off for individual and team community service

- Generous vacation time, sick/personal time, and paid holidays

Salary:

- Salary grade 6: $81,800-$136,900

- Salary grade 7: $95,300-$159,400

- Salary grade 8: $109,100-$182,800

## Skills

### Required
- Microsoft 365
- automotive diagnosis
- repair experience
- driver's license

### Nice to have
- Ford and/or Lincoln specific Automotive Repair Technical Training
- ASE certifications
- Hands-on vehicle diagnosis and repair experience

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Source: [Apply at efds.fa.em5.oraclecloud.com](https://efds.fa.em5.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/73161?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)