# People Consultant

**Company**: Okta
**Location**: San Francisco, California
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: HR
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/okta/jobs/8301808?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_a94e3bdc-b4a

## Description

Okta's Manager Success & Experience team helps managers lead effective teams through an AI-first support model. As a People Consultant, you will independently manage advisory cases that require deeper diagnosis, tailored coaching, or problem-solving beyond AI guidance and standard playbooks.

Responsibilities:

- Coach managers on leadership effectiveness, employee development, feedback, engagement, team dynamics, and organisational change.

- Independently assess and resolve advisory cases that require individualised support beyond AI guidance and standard playbooks.

- Diagnose root causes of performance challenges, communication breakdowns, interpersonal conflict, and organisational barriers to recommend sustainable solutions.

- Guide managers through performance improvement plans, sensitive conversations, documentation, and related employment decisions within delegated authority.

- Apply established risk and escalation frameworks to determine when matters require Employee Relations & Compliance (ER&C), Employment Legal, Strategic PBPs, Labor Relations, or regional specialists.

- Maintain clear case documentation, track agreed actions, and assess the effectiveness of interventions to support lasting outcomes.

- Identify recurring case themes, gaps in AI guidance, and opportunities to improve coaching content, knowledge resources, workflows, and escalation criteria in partnership with AI resource teams and Enablement.

Requirements:

- 5+ years of relevant professional experience with a Bachelor’s degree, or 3+ years with a Master’s degree, in Human Resources, HR Business Partnering, Employee Relations, management coaching, organisational development, or a related advisory discipline.

- Demonstrated ability to independently manage complex advisory cases, diagnose root causes, and exercise sound judgment within established decision-making boundaries.

- Strong coaching, communication, conflict resolution, and stakeholder management skills, including the ability to guide managers through sensitive conversations and challenging decisions.

- Working knowledge of leadership effectiveness, team development, performance management, employee engagement, early-stage employee relations, and appropriate specialist handoffs.

- Experience using AI-enabled tools and digital platforms to assess guidance, identify limitations, and determine when individualised human support is needed.

- Ability to assess risk, recognise patterns across cases, recommend practical improvements, and help managers build the skills and confidence to resolve future challenges independently.

## Skills

### Required
- coaching
- communication
- conflict resolution
- stakeholder management
- leadership effectiveness
- team development
- performance management
- employee engagement
- AI-enabled tools

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/okta/jobs/8301808?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)