# Senior Customer AI Engineer - Token Factory

**Company**: Nebius
**Location**: Tel Aviv, Israel
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Category**: Engineering
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/nebius/jobs/5009601101?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_a93b8f16-891

## Description

We're looking for a Senior Customer AI Engineer to join our Token Factory team to help customers transition from proof-of-concept to production and scale their AI workloads on Nebius infrastructure.

This role sits at the intersection of engineering, delivery, and customer success – ensuring that what was promised during pre-sales actually works reliably in production. You will work closely with customer engineering teams, Solution Architects, and Product/Infrastructure teams to drive stable, performant, and cost-efficient deployments.

**Responsibilities:**

- Lead the transition from PoC to production

- Ensure customer workloads are deployed, stable, and scalable

- Drive time-to-production and time-to-value

- Understand customer architectures and use cases

- Monitor and improve performance, cost efficiency, and reliability

- Identify and resolve bottlenecks proactively

- Work directly with customer engineering teams and provide guidance on best practices and optimisation

- Translate technical challenges into actionable solutions

- Act as a primary technical contact for production issues and coordinate with internal teams to resolve incidents

- Identify opportunities to optimise and expand usage

- Provide structured feedback to Product and Infrastructure teams

**Requirements:**

- Practical knowledge of inference frameworks (e.g. vLLM, TensorRT)

- Solid understanding of cloud or infrastructure systems, distributed systems, and AI/ML workloads

- Ability to troubleshoot and reason about system performance

- Experience working directly with technical customers

- Ability to communicate complex topics clearly and effectively

- Strong sense of ownership and ability to manage multiple customers and priorities

**Nice to Have:**

- Experience with GPU workloads or AI infrastructure

- Background in solutions engineering, SRE, or technical support in B2B environments

**Benefits & Perks:**

- Competitive compensation

- Career growth and learning opportunities

- Flexibility and ownership

- Collaborative and innovative culture

- Opportunity to work on impactful AI projects

- International environment and talented teams

## Skills

### Required
- inference frameworks
- cloud infrastructure
- distributed systems
- AI/ML workloads
- troubleshooting
- customer-facing

### Nice to have
- GPU workloads
- AI infrastructure
- solutions engineering
- SRE
- technical support

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/nebius/jobs/5009601101?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)