# Operations Technician

**Company**: BBC
**Location**: Washington DC
**Job type**: Permanent, Full-time
**Salary**: $55,200 - $60,000
**Category**: IT
**Industry**: Media & Entertainment

**Apply**: https://careers.bbc.co.uk/job/Washington-Operations-Technician-20036/1373686257/?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_a924d6d2-f87

## Description

We are seeking an Operations Technician to join our team at the BBC's international operations in Washington DC. You will play a vital role in ensuring the smooth operation of our broadcast facility, supporting productions teams creating content for TV, Radio, and Online platforms.

**Job Summary:** As an Operations Technician, you will work as part of a shift-working team to maintain IT, technical, and operational workflows. You will undertake defined support processes within a workflow, resolving issues or escalating them as needed.

**Key Responsibilities:**

- Monitor workflows and support structures to identify and resolve issues or escalate them when required.

- Respond promptly to operational issues and take appropriate action to maintain service continuity.

- Prioritise workload under the guidance of senior colleagues and follow instructions effectively.

- Demonstrate strong communication and administrative skills, including accurate logging of activities within the Remedy Ticketing System and effective communication with colleagues.

- Understand and adapt to changing operational needs and priorities.

**Requirements:**

- Strong computer literacy, including Windows/macOS, common business applications, and a good understanding of IT hardware, software, and systems.

- Experience in maintaining, troubleshooting, and supporting IT hardware, including desktops, laptops, peripherals, and basic networking.

- Strong diagnostic and problem-solving skills, with the ability to identify, investigate, and resolve technical and system issues effectively.

- Experience supporting end-users, including incident management, request fulfilment, ticketing systems, and appropriate escalation processes.

- Strong communication and interpersonal skills, with the ability to explain technical issues clearly and effectively to non-technical users.

**Desirable Skills:**

- Problem-solving methodologies.

- Experience in media and creative environments.

- Experience supporting audio-visual or media/broadcast equipment.

- Familiarity with networking concepts (TCP/IP, DNS, DHCP, VPNs).

- Understanding of cloud services (e.g., Microsoft 365, Azure, AWS).

**Benefits:**

- Fair pay and flexible benefits specific to your location and contract type.

- Excellent career and professional development opportunities.

- Support in your working life.

- A values-based organisation where the way we do things is important as what we do.

## Skills

### Required
- Windows
- macOS
- IT hardware
- software
- networking
- problem-solving
- communication

### Nice to have
- problem-solving methodologies
- media and creative environments
- audio-visual equipment
- networking concepts
- cloud services

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Source: [Apply at careers.bbc.co.uk](https://careers.bbc.co.uk/job/Washington-Operations-Technician-20036/1373686257/?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)